Remote Client Success Analyst – OTC Data

KOR Financial Inc.; United States; Remote; USD 70,000 - 110,000; Full time

Benefits offered by this job

Fully remote within EMEA/UK

Culture of trust and ownership

Competitive salary

Modern tool stack including AI

Job summary

KOR Financial Inc. seeks a hands-on Client Success Analyst to work with institutional clients on implementations, data questions, and daily support. You will dig into trade data, test client setups, and resolve reporting issues to ensure clients gain full value from KOR.

Ideal candidates have OTC derivatives or regulatory reporting background, strong data problem-solving skills, and comfort using AI tools to improve workflows. Role can be Analyst or Senior Analyst depending on experience.

Qualifications

• 2-5 years in OTC derivatives, regulatory reporting, trade operations or a client-facing data role (Senior Analyst: 4+ years)
• Familiarity with at least one reporting regime (e.g. CFTC, CSA, EMIR, ASIC, MAS)
• Strong analytical skills: comfortable with large data sets and Excel, and good at tracing an issue to its root cause
• Already using AI tools in daily work and looking for ways to automate
• Clear, structured communicator with clients and internal teams
• Organized and reliable, able to juggle several client issues at once
• Based in EMEA/UK and happy to travel to clients occasionally (around 5-10%)
• Nice to have: SQL, APIs/JSON, ISO 20022 or FpML, Jira

Responsibilities

• Support client implementations end to end: onboarding, data mapping, test cycles and go-live readiness
• Analyze client submissions, rejections and reconciliation breaks, find the root cause and work with clients and engineering on the fix
• Respond to client questions on data, product and reporting rules, and own tickets through to resolution
• Triage incoming issues and escalat(e) with a clear analysis attached
• Build and maintain client documentation, runbooks and FAQs
• Use AI and automation to speed up analysis, triage and reporting, and suggest improvements to how we work
• Track client health and adoption signals and flag risks or opportunities early
• Join client meetings and occasional on-site visits for kickoffs and go-lives

Skills

OTC derivatives

Regulatory reporting

Data analysis

Excel

AI tooling

Client communication

Education

Bachelor's degree (related field)

Tools

SQL

APIs/JSON

Jira

ISO 20022

FpML

Job description

KOR Financial Inc. seeks a hands-on Client Success Analyst to work with institutional clients on implementations, data questions, and daily support. You will dig into trade data, test client setups, and resolve reporting issues to ensure clients gain full value from KOR.

Ideal candidates have OTC derivatives or regulatory reporting background, strong data problem-solving skills, and comfort using AI tools to improve workflows. Role can be Analyst or Senior Analyst depending on experience.