AI-Driven Client Success Analyst: FinTech (APAC)

KOR Financial Inc.; United States; Remote; USD 70,000 - 105,000; Full time

Benefits offered by this job

Fully remote in APAC

Culture of trust and ownership

Competitive salary

AI tool stack

Growth opportunities

Job summary

KOR Financial Inc. is seeking a Client Success Analyst to work with institutional clients on implementations, data questions, and day-to-day support. You’ll dig into trade data, test setups, and resolve reporting issues to ensure clients get full value from KOR.

Seniority depends on experience. The role emphasizes problem solving with data, familiarity with OTC derivatives or regulatory reporting, and the use of AI tools to work smarter.

Qualifications

• 2–5 years in OTC derivatives, regulatory reporting, trade operations or a client‑facing data role (Senior Analyst: 4+ years)
• Familiarity with at least one reporting regime (e.g. CFTC, CSA, EMIR, ASIC, MAS)
• Strong analytical skills: comfortable with large data sets and Excel, and good at tracing an issue to its root cause
• Already using AI tools in your daily work and looking for ways to automate
• Clear, structured communicator with clients and internal teams
• Organized and reliable, able to juggle several client issues at once

Responsibilities

• Support client implementations end to end: onboarding, data mapping, test cycles and go-live readiness
• Analyze client submissions, rejections and reconciliation breaks, find the root cause and work with clients and engineering on the fix
• Respond to client questions on data, product and reporting rules, and own tickets through to resolution
• Triage incoming issues and escale with a clear analysis attached
• Build and maintain client documentation, runbooks and FAQs
• Use AI and automation to speed up analysis, triage and reporting, and suggest improvements to how we work
• Track client health and adoption signals and flag risks or opportunities early
• Join client meetings and occasional on-site visits for kickoffs and go-lives

Skills

Data analysis

Client-facing communication

Problem solving

AI tooling

Tools

Excel

SQL

APIs/JSON

Jira

Job description

KOR Financial Inc. is seeking a Client Success Analyst to work with institutional clients on implementations, data questions, and day-to-day support. You’ll dig into trade data, test setups, and resolve reporting issues to ensure clients get full value from KOR.

Seniority depends on experience. The role emphasizes problem solving with data, familiarity with OTC derivatives or regulatory reporting, and the use of AI tools to work smarter.