Remote Client Services Account Representative

Corehealthnet; Baton Rouge (LA); Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) plan

Paid holidays

Vacation leave

Sick leave

Disability benefits

Job summary

A leading healthcare provider is seeking a full-time Remote Client Services Account Representative. In this entry-level position, you will serve as the main liaison between clients and clinics, managing medical surveillance records and providing exceptional customer service. Ideal candidates will have a high school diploma and 1 to 3 years of relevant experience. This role offers a competitive benefits package, including health and retirement plans, in a supportive work environment.

Qualifications

• 1 to 3 years of experience in customer service or patient care setting.
• Proficiency in English and Microsoft Office.
• High degree of accuracy and attention to detail.

Responsibilities

• Act as primary liaison for clients and clinics to obtain medical records.
• Provide high-quality customer service to all client and clinic contacts.
• Coordinate medical and substance abuse testing record submissions.

Skills

Customer service skills

Attention to detail

Proficiency in Microsoft Office

Effective communication

Education

High School Diploma or GED

Bachelor's degree preferred

Tools

Microsoft Office

Job description

Remote Client Services Account Representative

TheLeading Provider of Integrated Occupational Medicine Services

CORE Health Networks , the recognized leader in Integrated Occupational Medicine Services, provides integrated solutions to your occupational healthcare needs. Our programs are designed to align with each client’s missions, goals, and values to achieve desired outcomes and exceed expectations. As we continue to grow we are expanding our team of talented professionals. We are currently seeking a full-time Client Services Account Representative to join our team in a remote work from home position.

We offer a highly competitive total compensation package which includes Health, Dental, Vision, Life, 401(k), Six Paid Holidays, Vacation and Sick Leave, long-term disability and short-term disability benefits, and much more.

To learn more about this exciting opportunity, review the job specifications below:

Position Overview

Level: Entry Level

The Account Representative, under the direction of the Client Services Supervisor, is primarily responsible for providing support to clients throughout the occupational medicine management process.

Principal Duties and Responsibilities (Essential Functions)

• Act as the primary liaison for clients and clinics to successfully obtain medical surveillance records
• Provide effective ongoing communication and high-quality customer service to all client and clinic contacts
• Coordinate and communicate all medical and substance abuse testing record submissions for both inbound and outbound records
• Monitor laboratory results and collaborate with the vendor to resolve errors on a timely basis
• Track and submit x-rays and collaborate with the vendor to resolve errors on a timely basis
• Issue employee letters per client protocols, with special attention to dates of service and logging protocols
• Monitor employee DOT documents and cards, with special attention to expiration dates
• Schedule employee physicals as needed
• Assist in training new clients in the process of scheduling occupational medicine and substance abuse testing services
• Coordinate onsite medical surveillance services when needed
• Facilitate invoice review and verification
• Promote and maintain positive relations with clinics and other vendors, including ordering supplies for clinics when needed

Education

High School Diploma or GED Required. BS preferred.

Licensures/Certification

None

Experience

• One (1) to three (3) years of associated work experience in customer service or patient care setting, managing patients, health information, and administration
• Proficiency in English and Microsoft Office
• High degree of accuracy and attention to detail

Schedule

Bi-weekly rotation of Monday through Friday 8:30 AM to 5:00 PM and Monday through Friday 7:00 AM to 3:30 PM.

Equal Opportunity Employer

CORE, CHN, and our subsidiaries are Equal Opportunity Employers. EOE/ADAAA/AA.

Applicants have rights under Federal Employment Laws.