Remote Client Relations Associate
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Benefits offered by this job
Job summary
AO Globe Life – American Income Division is seeking a Remote Client Relations Associate to join a fully remote team. You will connect with families and eligible members, explain available life and health benefits, and guide clients through enrollment after licensing.
Training, mentorship, and licensing support are provided. This 100% remote role emphasizes client education, relationship management, and consultative sales.
Qualifications
- No prior insurance experience required.
- Entry level position.
- Virtual onboarding and licensing guidance
Responsibilities
- Assist with client consultations to explain insurance options.
- Schedule and conduct virtual appointments via Zoom or phone.
- Build rapport and maintain ongoing client relationships.
- Explain life, accident, and health benefits and answer questions.
- Assist with electronic enrollment and ensure accurate records.
Skills
Tools
Job description
Company: AO Globe Life – American Income Division
Location: Birmingham, AL 35203 | 100% Remote
Schedule: Flexible | Full-Time Availability Preferred
Position Type: 1099 Independent Contractor
Compensation: Commission Only | Weekly Commissions | Performance Bonuses
Experience: Entry Level | No Previous Insurance Experience Required
Training: Virtual Onboarding | Licensing Guidance | Ongoing Mentorship
Are you looking for a remote career opportunity where you can make a meaningful difference, build lasting client relationships, and develop valuable professional skills?
AO Globe Life is seeking motivated, dependable, and customer-focused individuals to join our growing virtual team as Remote Client Relations Associates.
In this position, you'll connect with working families, veterans, labor union members, credit union members, and eligible association members through scheduled Zoom and phone appointments.
You'll help clients understand available life, accident, and supplemental health insurance benefits, answer questions, identify coverage needs, provide appropriate recommendations once licensed, assist with electronic enrollment, and maintain long-term client relationships.
This opportunity combines customer service, benefits education, client relationship management, and consultative insurance sales.
Whether you're entering the workforce, returning after time away, or exploring a career change, we provide structured training, licensing guidance, mentorship, and ongoing professional development.
No previous insurance experience is required to apply.
100% Remote — Work From Home
Entry Level — No Insurance Experience Required
Company-Provided Client Opportunities
No Traditional Cold Calling
No Door-to-Door Prospecting
No Lead Purchasing Required
Weekly Commission-Based Compensation
Performance Bonuses
Renewal & Residual Income Opportunities
Flexible Scheduling
Comprehensive Training & Mentorship
Performance-Based Leadership Opportunities
As a Remote Client Relations Associate, you'll help prospective and existing clients understand their insurance benefits and receive professional service throughout their experience.
Connect with company-provided client opportunities and existing clients.
Schedule and conduct virtual Zoom and phone appointments.
Build rapport and establish professional client relationships.
Ask questions to understand individual and family financial-protection needs.
Listen carefully to client questions and concerns.
Explain available life, accident, and supplemental health insurance options.
Answer questions about coverage, benefits, and policy features.
Provide appropriate, needs-based recommendations once licensed.
Assist eligible clients with electronic applications and enrollment.
Maintain accurate digital records and appointment schedules.
Welcome clients and explain applicable enrollment next steps.
Provide professional follow-up customer service.
Assist with applicable policy and benefits reviews.
Help clients understand available policy-service options.
Assist with beneficiary information and applicable policy service requests.
Direct clients through appropriate claims-support processes.
Maintain accurate documentation and follow-up records.
Follow company procedures and applicable state insurance requirements.
Participate in structured virtual onboarding.
Attend applicable team meetings, training, and coaching sessions.
Strengthen customer-service and communication skills.
Develop confidence in virtual presentations.
Learn digital enrollment and client-management systems.
Receive mentorship from experienced representatives and agency leadership.
Work toward individual production and professional-development goals.
This is a client-facing insurance sales and service position—not an hourly administrative or inbound-only customer-service role.
Your daily responsibilities may include:
Client Outreach: Contact interested individuals, respond to inquiries, confirm appointments, and conduct follow-up.
Virtual Consultations: Meet with clients through Zoom or phone to discuss their needs and available benefits.
Benefits Education: Explain insurance products and coverage options clearly and professionally.
Enrollment Assistance: Once licensed, help eligible clients complete electronic applications and required documentation.
Client Support: Answer policy questions, assist with applicable policy reviews, and maintain client relationships.
Training & Coaching: Participate in virtual product education, professional-development sessions, and mentorship.
Independent Organization: Manage appointments, digital records, follow-up, and daily business activity from your home office.
Representatives receive access to company-provided client opportunities, including individuals and families who have requested or expressed interest in receiving benefit information.
No lead purchasing is required.
The position may involve outbound calls, appointment scheduling, and client follow-up.
No traditional random cold calling, door-to-door prospecting, or in-person client meetings are required.
Our approach emphasizes client education, appropriate recommendations, enrollment assistance, and ongoing service.
Important Compensation Disclosure
This opportunity is structured as a 1099 independent contractor position with 100% commission-based compensation.
It does not provide an hourly wage, guaranteed base salary, or traditional W-2 employee benefits.
Compensation opportunities may include:
Weekly commissions on eligible completed business
Performance-based bonuses
Renewal and residual income opportunities
Leadership compensation for qualifying representatives
Additional recognition and incentive programs
Individual earnings depend on completed business, productivity, consistency, and performance.
No specific income is guaranteed. Individual earnings vary.
Applicants should understand and be comfortable with the commission-only compensation structure before applying.
Client appointments, training, coaching, applications, and team communication are conducted virtually.
Representatives use technology such as:
Zoom
Phone and email
Digital presentation systems
Electronic enrollment platforms
Client-management tools
Online training resources
Applicants must provide:
Reliable desktop or laptop computer
High-speed internet connection
Webcam and microphone
Dependable phone capability
Quiet, professional workspace
Basic computer proficiency
Computer equipment and home internet service are not provided by the company.
This opportunity is available to eligible applicants physically located within the United States.
Representatives have flexibility in organizing their schedules while maintaining consistent activity for:
Client consultations
Appointment scheduling
Client follow-up
Training
Team communication
Professional development
Production goals
Successful representatives are self-motivated, dependable, organized, and comfortable managing their own schedules.
Required Insurance Experience: 0 Years
Previous insurance experience is not required.
Training and professional development may include:
Structured virtual onboarding
State insurance licensing guidance
Product and benefits education
Customer-service development
Client communication and relationship management
Consultative sales techniques
Virtual presentation skills
Electronic enrollment procedures
Digital documentation
One‑on‑one mentorship
Ongoing coaching
Leadership development
Training is provided at no cost but is not hourly compensated.
An insurance license is not required when applying.
However, representatives must obtain the appropriate state Life & Health Insurance License before performing activities requiring licensure.
Licensing guidance is provided.
Candidates are responsible for applicable licensing expenses, including study materials, examinations, background screening, fingerprinting, and state fees.
Applicants should be willing and financially prepared to complete the required licensing process.
Eligible representatives may have access to:
Medical insurance reimbursement opportunities
Company-supported life insurance
Accidental Death Benefit coverage
Renewal and residual income opportunities
Professional coaching and mentorship
Leadership‑development programs
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