Remote Client Experience & Retention Specialist

Machinio; United States; Remote; USD 50,000 - 61,000; Full time

Benefits offered by this job

Remote work

Modern equipment

Team events

Job summary

Machinio seeks a Customer Experience Specialist to own support for Machinio System, focusing on client engagement, retention, and proactive training. You will build trust with dealers, respond to inquiries, and guide them through product updates while exploring AI-driven improvements for efficiency.

The role emphasizes remote collaboration across EST/CST zones, ongoing learning, and a strong emphasis on delivering a top-tier client experience within a fast-paced startup environment.

Qualifications

• Strong client relationship and communication skills with the ability to lead meetings and training sessions.
• Attention to grammar and visual presentation; able to manage deadlines and deliverables.
• Curious about AI and how it can improve the client experience, balancing automation with human-led work.

Responsibilities

• Own the client support experience for dedicated accounts via inbox and phone.
• Build relationships through proactive check-ins and training sessions.
• Identify churn risks and implement retention strategies.
• Turn client feedback into actionable insights for product and marketing.
• Collaborate in weekly sessions to improve processes and client support.

Skills

Client relationship

Communication skills

Training & coaching

Attention to detail

Learning agility

AI curiosity

Retention focus

Team collaboration

Time zone flexibility

Tools

Claude

ChatGPT

AI tooling

Job description

Machinio seeks a Customer Experience Specialist to own support for Machinio System, focusing on client engagement, retention, and proactive training. You will build trust with dealers, respond to inquiries, and guide them through product updates while exploring AI-driven improvements for efficiency.

The role emphasizes remote collaboration across EST/CST zones, ongoing learning, and a strong emphasis on delivering a top-tier client experience within a fast-paced startup environment.