Remote Client Experience Manager (Insurance)

Farmers Insurance Chris Castanza Agency; Kansas City (MO); Remote; USD 32,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Health Insurance

Mon-Fri Schedule

Hands on Training

Retirement Plan

Career Growth Opportunities

Work from Home

Paid Holidays

Job summary

Farmers Insurance-Chris Castanza Agency seeks a Client Experience Manager to lead client relationships, manage policy reviews, onboarding, and retention initiatives. This is a remote nationwide role supporting the Service & Retention Team, with a focus on cross-selling and account development to protect clients’ needs.

The position emphasizes renewing policies, addressing inquiries, and delivering exceptional service.

Qualifications

• Must have a current property and casualty license.

Responsibilities

• Client Relationship Management: Build and maintain long-term relationships with current, future, and past clients.
• Policy Reviews & Coverage Solutions: Review policies to identify gaps and recommend solutions; cross-sell and upsell.
• New Client Onboarding: Onboard new clients from sales teams; review policies for smooth transitions.
• Business Development & Retention: Reach out to referrals, online quotes, former clients; grow through relationship-based sales and service.

Skills

Communication

Relationship building

Multitasking

Detail oriented

Licensing experience

Job description

Farmers Insurance-Chris Castanza Agency seeks a Client Experience Manager to lead client relationships, manage policy reviews, onboarding, and retention initiatives. This is a remote nationwide role supporting the Service & Retention Team, with a focus on cross-selling and account development to protect clients’ needs.

The position emphasizes renewing policies, addressing inquiries, and delivering exceptional service.