Remote Client Experience Leader — Flexible Hours & Growth

Medium; Cambridge (MA); Remote; USD 40,000 - 70,000; Full time

Benefits offered by this job

Remote work environment

Flexible scheduling

Mentorship program

Career growth opportunities

Job summary

Medium is seeking motivated individuals to join a growing remote team. You will meet virtually with clients who have requested information, assess needs, and guide enrollment with a focus on service quality.

No cold calling, with comprehensive training and ongoing mentorship to support long-term success. This flexible full- or part-time remote role offers leadership opportunities and access to advanced tools and resources.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work independently in a remote environment.
• Willingness to learn and adapt to new tools and processes.
• Previous customer service or sales experience is a plus but not required.

Responsibilities

• Meet virtually with clients who have requested information.
• Understand each client's needs and explain available benefit options.
• Guide clients through the enrollment process with professionalism and care.
• Build lasting relationships through exceptional customer service.
• Maintain accurate client records and follow up as needed.

Skills

Communication skills

Self-motivated

Remote work capability

Strong work ethic

Customer service

Job description

Medium is seeking motivated individuals to join a growing remote team. You will meet virtually with clients who have requested information, assess needs, and guide enrollment with a focus on service quality.

No cold calling, with comprehensive training and ongoing mentorship to support long-term success. This flexible full- or part-time remote role offers leadership opportunities and access to advanced tools and resources.