Remote Client Experience Lead

Envoy Global; United States; On-site; USD 45,000 - 55,000; Full time

Job summary

Envoy Global is seeking a Client Experience Manager to support our Account Management team. This 100% remote role serves clients across the United States, addressing questions and coordinating with cross-functional teams to ensure timely resolutions.

You will lead client training on the Envoy app, pull and share reports, and develop project plans and deliverables. The ideal candidate has 1–2 years of customer service experience, a bachelor’s degree, and strong communication skills.

Qualifications

• 1–2 years of customer service experience.
• Bachelor’s Degree or equivalent work experience preferred.
• Passion and interest in immigration preferred.
• Experience with Zendesk preferred.
• Excellent customer service skills and empathy.

Responsibilities

• Respond to client (HR contacts) questions and follow up with resolutions.
• Handle escalations with management or other teams.
• Lead Client training on the Envoy app.
• Pull and distribute reports for clients and legal team.
• Maintain team materials (macros, trainings, SOPs).
• Ensure customer expectations are set and deadlines are met.
• Develop, track, and maintain project plans and deliverables.
• Communicate milestones and progress to client and internal teams.

Skills

Customer service

Attention to detail

Time management

Clear communication

Collaborative

Education

Bachelor's degree or equivalent

Tools

Zendesk

MS Excel

Job description

Envoy Global is seeking a Client Experience Manager to support our Account Management team. This 100% remote role serves clients across the United States, addressing questions and coordinating with cross-functional teams to ensure timely resolutions.

You will lead client training on the Envoy app, pull and share reports, and develop project plans and deliverables. The ideal candidate has 1–2 years of customer service experience, a bachelor’s degree, and strong communication skills.