Remote Client Experience Concierge

Effortless travel solutions ETS; Minneapolis (MN); Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Flexible scheduling

Access to training and industry tools

Travel-related perks and benefits

Collaborative team culture

Job summary

A travel support company based in Minneapolis is seeking a Client Experience Coordinator to serve as the primary contact for clients during the travel planning process. The role requires excellent communication skills and provides personalized assistance to ensure client satisfaction. This fully remote position offers flexible scheduling, training, and opportunities for professional development. Strong attention to detail and customer service experience are preferred.

Qualifications

• Previous experience in customer service or client support roles.
• Strong attention to detail and organizational skills.
• Comfortable using technology, online systems, and booking tools.

Responsibilities

• Respond to client inquiries promptly and professionally.
• Provide personalized assistance during the travel planning process.
• Ensure all travel-related information is current and accurate.
• Maintain regular follow-up with clients for satisfaction.
• Identify and resolve client issues efficiently.

Skills

Excellent communication and interpersonal skills

Customer service experience

Hospitality experience

Attention to detail

Organizational skills

Tech-savvy

Job description

A travel support company based in Minneapolis is seeking a Client Experience Coordinator to serve as the primary contact for clients during the travel planning process. The role requires excellent communication skills and provides personalized assistance to ensure client satisfaction. This fully remote position offers flexible scheduling, training, and opportunities for professional development. Strong attention to detail and customer service experience are preferred.