Remote Client Concierge & Support Specialist

Assetara Limited; United States; On-site; USD 34,000 - 55,000; Full time

Job summary

Assetara Limited is seeking a remote Client Relationship & Support Specialist (Phoenix Dist 2, USA) to act as a key client contact and provide concierge-level account assistance. You will handle communications, CRM updates, and platform navigation while maintaining strict compliance and data protection.

The role focuses on client communication, SLA management, and escalation within Assetara workspace, with no brokerage activity.

Qualifications

• Strong communication and client service skills.
• Experience with CRM systems and note-taking.
• Ability to work remotely with strict compliance.

Responsibilities

• Serve as main point of contact for clients within Assetara workspace.
• Provide concierge-level account support and platform navigation help.
• Maintain accurate client notes and escalate issues per policy.
• Monitor SLA and compliance, flag red flags immediately.

Skills

Client communication

CRM administration

Remote work discipline

Data confidentiality

Tools

CRM software

Job description

Assetara Limited is seeking a remote Client Relationship & Support Specialist (Phoenix Dist 2, USA) to act as a key client contact and provide concierge-level account assistance. You will handle communications, CRM updates, and platform navigation while maintaining strict compliance and data protection.

The role focuses on client communication, SLA management, and escalation within Assetara workspace, with no brokerage activity.