Remote Claims Research Associate

CCC Intelligent Solutions; Sioux Falls (SD); Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Remote Claims Research Associate to join their dynamic team. This entry-level role involves conducting research to determine the fair market value of vehicles in potential total loss situations. With a focus on customer service and communication, you'll work closely with claim adjusters and auto dealerships across the United States. Enjoy the flexibility of remote work while receiving comprehensive benefits and opportunities for career advancement. If you're self-motivated and eager to learn, this position offers a chance to thrive in a supportive environment dedicated to innovation and collaboration.

Benefits

401K Match

Paid Time Off

Annual Incentive Plan Performance Bonus

Comprehensive Health Insurance

Adoption Assistance

Tuition Reimbursement

Wellness Programs

Stock Purchase Plan Options

Employee Resource Groups

Qualifications

• No prior call center experience required; training provided.
• 1-2 years customer-facing experience preferred.

Responsibilities

• Establish fair market value of vehicles for insurers.
• Maintain relationships with dealers and claim adjusters.
• Provide supplemental research as requested.

Skills

Verbal Communication

Written Communication

Attention to Detail

Customer Service

Technical Aptitude

Education

High School Diploma

Tools

PC Skills

Job description

Join to apply for the Remote Claims Research Associate role at CCC Intelligent Solutions.

CCC Intelligent Solutions Inc. (CCC) is a leading cloud platform for the multi-trillion-dollar insurance economy, creating intelligent experiences for insurers, repairers, automakers, part suppliers, and more. At CCC, we’re making life just work by empowering more than 35,000 businesses with industry-leading technology to get drivers back on the road and to health quickly and seamlessly. We’re pushing boundaries with innovative AI solutions that simplify and enhance the claims and repair journey. Through purposeful innovation and the strength of its connections, CCC technologies empower the people and industry relied upon to keep lives moving forward when it matters most. Learn more about CCC at www.cccis.com.

The Role

Conduct research to determine the fair, local-market value for vehicles involved in a potential total loss using the Internet and our proprietary database. This position works closely with claim adjusters from top insurers and auto dealerships across the United States. This is a remote position. A desktop computer, dual monitors, keyboard, mouse, webcam, and headset will be provided. Starting wage is $17.00 per hour.

This opportunity requires no selling or collections, benefits available from day one, and promotional opportunities within 6 months dependent upon performance.

Key Responsibilities:

1. Establish fair market value of vehicles assisting insurers in claim settlement
2. Update vehicle information and determine the availability and price of new or used vehicles
3. Some outbound calling (non-sales related) required to automobile dealerships and adjusters
4. Maintain relationships with dealers and claim adjusters
5. Provide supplemental research as requested
6. Adhere to attendance, production, quality, and other metric standards

Requirements:

1. No prior call center experience is required, as we will train individuals who are willing to continue to learn and be developed
2. High School Diploma
3. 1-2 years prior customer-facing experience required
4. Excellent verbal and written communication skills
5. Attention to detail
6. Self-motivated
7. Ability to multi-task with customer interactions and various applications
8. Keyboarding and PC skills
9. Possess a positive attitude and desire to provide outstanding customer service
10. Weekday schedule flexibility
11. Career oriented
12. Strong technical aptitude
13. Ability to work independently
14. Quiet and professional home work environment free of distractions
15. High-speed internet connection (DSL or cable modem – non-cellular – with minimum speed of 25 mbps download and 15 mbps upload)

About CCC's Commitment to Employees:

CCC Intelligent Solutions understands that our employees play an integral role in our vision to shape a world where life just works. Our team is defined by our values of Integrity, Customer-Focus, Innovation, Inclusion & Diversity, Tenacity, and Connection. Through diverse perspectives, purposeful innovation, and the strength of connections, our technologies empower the people and industry relied upon to keep lives moving forward when it matters most.

At CCC, together everyone can thrive as we innovate and collaborate, creating employee experiences that just work. We are committed to providing opportunities for our people to make real-life impacts, advance in their careers, and contribute to CCC’s success.

Benefits include:

• 401K Match
• Paid time off
• Annual Incentive Plan Performance Bonus
• Comprehensive health insurance
• Adoption Assistance
• Tuition Reimbursement
• Wellness Programs
• Stock Purchase Plan options
• Employee Resource Groups

For more information about our benefits, please check out our careers site.

Here, you belong. You are seen, valued, and respected. We celebrate you for who you are and all you bring. Every voice is heard and is important to our success. You can hear what employees have to say about our culture here.

If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please contact [phone].

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Research, Analyst, and Information Technology
• Industries: Software Development