Remote Claims Representative - $20/HR

Davita Inc.; Dallas (TX); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading insurance organization in Dallas is immediately seeking a remote Claims/Call Center Representative to manage customer inquiries regarding life and disability claims. Candidates should have experience in call centers and be proficient in Microsoft Office. The role includes various responsibilities aimed at providing excellent customer service and ensuring compliance with operational standards.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Short and long-term disability

Health Spending Account (HSA)

Employee Assistance Program

Paid Time Off (PTO)

Qualifications

• 2 years of call center or insurance/healthcare claims experience required.
• Experience managing high volume inbound phone calls.

Responsibilities

• Provide timely and accurate claim information to callers.
• Record information and process incoming documents.
• Maintain customer service standards and comply with operational metrics.

Skills

Excellent communication skills

Microsoft Office proficient

Job description

life insurance, sick time, 401(k), retirement plan

*IMMEDIATE 100% REMOTE CLAIMS/CALL CENTER REPRESENTATIVE NEEDED*
*OPPORTUNITY TO WORK FOR ONE OF THE LARGEST INSURANCE ORGANIZATIONS IN THE AREA*
*EQUIPMENT/TRAINING PROVIDED*
*MONDAY - FRIDAY 11AM-730PM EST*
*$20/HR *
*Qualifications: *

* 2 years of call center experience or insurance/healthcare claims experience
* Experience managing high volume inbound phone calls
* Excellent communication skills
* Microsoft Office proficient
*Responsibilities: *

* Provide various external and internal callers with timely, accurate, and customer-focused disability and/or life and/or leave claim information. Solicit information from various sources needed to appropriately document new claim submissions, ongoing claims, other applicable situations, etc.
* Record summaries of information exchanged in our claim system with a high level of accuracy and detail easily understood by the user. Issue timely and accurate claim acknowledgement correspondence. Process incoming documents with high coding integrity and distribute immediately.
* Remain fully compliant with operational standards. Meet or exceed call center operational metrics.
* Maintain a superior level of genuine caring and empathetic customer service throughout all interactions. Take appropriate actions to earn the caller's trust.
* Anticipate customer needs and take action.
*Pay and Benefits*
The pay range for this position is $18.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully remote position.
*Application Deadline*
This position is anticipated to close on Jun 11, 2025.
About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.