Remote Claims Process Leader | End-to-End Ownership

Liberty Mutual; Boston (MA); On-site; USD 106,000 - 197,000; Full time

Job summary

Liberty Mutual is seeking a Claims Process Owner to lead end-to-end claims processes across multiple lines, driving change and operational excellence. You will balance loss, expense, and customer needs while leveraging data and BI tools to optimize performance.

The role emphasizes strategic thinking, collaboration with Technology and Compliance, and strong leadership in process improvement within a US-wide claims framework.

Qualifications

• Demonstrates superior claims/process knowledge and leadership in evolving claims processes.
• Advanced business ops knowledge and understanding of the claims function value chain.
• Strong cross-functional collaboration and strategic thinking for end-to-end ownership.

Responsibilities

• Owns end-to-end process delivery for assigned claims areas and measures impact.
• Leads change initiatives with stakeholder collaboration and data-driven decisions.
• Builds process maps and communicates findings to stakeholders.

Skills

Change management

Stakeholder management

Project management

Leadership

Process mapping

Data analysis

Problem solving

Education

Bachelor’s degree or equivalent experience

Advanced degree preferred

Tools

Business intelligence tools

Database software

Process mapping tools

Job description

Liberty Mutual is seeking a Claims Process Owner to lead end-to-end claims processes across multiple lines, driving change and operational excellence. You will balance loss, expense, and customer needs while leveraging data and BI tools to optimize performance.

The role emphasizes strategic thinking, collaboration with Technology and Compliance, and strong leadership in process improvement within a US-wide claims framework.