Remote Claims Operations Liaison

Davies North America; United States; On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k) matching

Paid time off

Holiday pay

Life insurance

Disability coverage

Job summary

Davies North America is seeking an Operations Specialist in the Claims Administration & Adjusting team. This client-facing role supports claims processing, carrier communications, data management, and KPI reporting to maintain accuracy and program compliance.

You will coordinate with carriers, underwriters, and claim handlers to ensure timely information exchange, complete documentation, and adherence to program guidelines, while driving operational efficiency across the workflow.

Qualifications

• Experience in insurance, claims administration, underwriting support, program operations, or a related field.
• Working knowledge of insurance terminology, policy information, and claims processes.
• Excellent organizational skills, with the ability to manage multiple priorities and meet deadlines in a high‑volume environment.
• Strong verbal and written communication skills, including the ability to communicate professionally with clients, underwriters, claim handlers, and management.
• High level of attention to detail and commitment to data accuracy and complete documentation.
• Proficiency with claims management systems, Microsoft Office applications, carrier portals, and related business tools.

Responsibilities

• Serve as operational point of contact for carrier representatives and underwriters.
• Coordinate with underwriting teams for risk codes, policy information, classifications, bordereau data, and other information required for accurate claim reporting.
• Communicate with the carrier as claims are received and follow up promptly when information or documentation is incomplete.
• Facilitate timely communication among the carrier, management, and claim handlers regarding program requirements, data needs, and operational issues.
• Maintain and update program guidelines, workflows, reference materials, and operating procedures.
• Work with the carrier and claim handlers to ensure carrier requirements and procedural updates are clearly communicated and consistently implemented.

Skills

Insurance knowledge

Claims administration

Underwriting support

Program operations

Communication

Attention to detail

Data accuracy

Claims systems

Microsoft Office

Carrier portals

Tools

Claims management system

Microsoft Office

Carrier portals

Job description

Davies North America is seeking an Operations Specialist in the Claims Administration & Adjusting team. This client-facing role supports claims processing, carrier communications, data management, and KPI reporting to maintain accuracy and program compliance.

You will coordinate with carriers, underwriters, and claim handlers to ensure timely information exchange, complete documentation, and adherence to program guidelines, while driving operational efficiency across the workflow.