Remote Claims & Customer Care Associate

Embedded Shishya; Columbus (OH); Hybrid; USD 36,000 - 60,000; Full time

Job summary

Liberty Mutual seeks a customer service professional to handle claims inquiries and provide guidance on first reports of loss or injury. The role blends remote work with in-person visits when located within 50 miles of listed offices.

Expect to gather information, update records, and coordinate with branch offices and state agencies. Qualifications include a high school diploma and 1–2 years of customer service or insurance experience; proficiency in using AI tools to enhance efficiency is noted

Qualifications

• Demonstrates willingness to be coachable by applying feedback to support growth.
• Demonstrates accountability for managing time and attendance.
• Meets efficiency goals to support business results.
• Maintains schedule adherence for customer accessibility.
• Uses GPT/AI tools to improve efficiency and outcomes.

Responsibilities

• Deliver an exceptional customer service experience.
• Obtain information from customers regarding claims and accidents through intake methods.
• Provide guidance on first reports of loss/injury and PRS where applicable.
• Assist with inquiries and escalate as needed; refer callers to appropriate contacts.
• Transmit reports to branch offices and state agencies as required.
• Prepare reports for management from customer information.
• Maintain logs and records for accurate reporting.
• Update information in automated systems.
• Perform weekend driver work as needed after proficiency in telephony.

Skills

Interpersonal skills

Active listening

Communication skills

Time management

Adaptability

Education

High school diploma or equivalent

Tools

GPT and generative AI tools

Job description

Liberty Mutual seeks a customer service professional to handle claims inquiries and provide guidance on first reports of loss or injury. The role blends remote work with in-person visits when located within 50 miles of listed offices.

Expect to gather information, update records, and coordinate with branch offices and state agencies. Qualifications include a high school diploma and 1–2 years of customer service or insurance experience; proficiency in using AI tools to enhance efficiency is noted