Remote Claims Adjuster – Commercial Liability

Crawford & Company; United States; Remote; USD 50,000 - 76,000; Full time

Job summary

Crawford & Company is seeking an Intermediate Claims Adjuster for a fully remote role in the United States. The position focuses on guiding claims from initial review through resolution with strong technical, client service, and decision‑making skills.

Responsibilities include investigating, evaluating coverage and liability, negotiating settlements, and maintaining detailed records. Requires 2+ years in claims handling, CIP progress, and excellent communication.

Qualifications

• At least 2 years of technical claims handling experience in an insurance claims environment; knowledge of commercial liability claims is required.
• Knowledge of property and/or bodily injury claims is an asset.
• Post-secondary education in an insurance related field; working towards full independent adjusting license and CIP designation is required.
• Minimum of 4 CIPs completed with ability to obtain a probationary adjusting license for Ontario with the ability to obtain additional licenses across Canada.
• Ability to conduct telephone investigations, evaluate, negotiate and settle first- and third-party commercial lines claims.
• Proficient in maintaining accurate and detailed activity, transaction and reserve records.
• Advanced computer skills including Office 365 and Windows 10.
• Excellent telephone etiquette and courtesy.
• Excellent communication skills; must be a team player with a strong commitment to quality and customer service.
• French/English bilingualism would be considered an asset

Responsibilities

• Investigate, collect, and analyze claims information.
• Evaluate coverage, liability and quantum.
• Negotiate, settle, and finalize claims.
• Accurately record, report, and present files.
• Maintain accurate billing, time and expense records.
• Collaborate with the manager to maintain client relations.

Skills

Technical claims handling

Negotiation and settlement

Clear communication

Customer service focus

Team player

Phone investigations

Bilingualism (French/English)

Education

Insurance-related post-secondary education

CIP designation in progress / 4 CIPs completed

Tools

Office 365

Windows 10

Job description

Crawford & Company is seeking an Intermediate Claims Adjuster for a fully remote role in the United States. The position focuses on guiding claims from initial review through resolution with strong technical, client service, and decision‑making skills.

Responsibilities include investigating, evaluating coverage and liability, negotiating settlements, and maintaining detailed records. Requires 2+ years in claims handling, CIP progress, and excellent communication.