Remote Chronic Intake Coordinator

ISHE; Lenexa, Northern (KS, KY); Hybrid; USD 28,000 - 50,000; Full time

Job summary

UnitedHealth Group is seeking a Chronic Intake Coordinator to manage the intake and coordination of chronic infusion referrals from receipt to scheduling readiness. This remote role offers telecommuting from anywhere in the United States with standard business hours and occasional overtime as needed.

The role requires coordinating with patients, providers, and internal teams to ensure timely access to therapy, performing prior authorizations, monitoring progress, and maintaining accurate

Qualifications

• 2+ years of healthcare, infusion, specialty pharmacy, medical office, insurance, or intake experience
• Experience with prior authorizations, insurance verification, or referral management
• Customer service and patient communication skills
• Organizational and time management abilities
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency with Microsoft Office applications and healthcare documentation systems
• Ability to work full time Monday - Friday with flexible shifts 7:00am–7:00pm across time zones
• Must be 18 years of age or older

Responsibilities

• Manage assigned chronic infusion referrals from intake to start of care readiness
• Review referral documentation for completeness and accuracy
• Coordinate missing information requests with providers, sales partners, and patients
• Monitor referral progression within CareLink, CPR+, and other company systems
• Identify delays, barriers, and risks that could impact patient start of care
• Review payor requirements and determine authorization needs
• Gather and compile clinical documentation required for authorization submission
• Submit authorization requests and follow up until determination is received
• Coordinate cross-functional collaboration to advance referrals
• Maintain accurate, timely documentation and ensure HIPAA compliance

Skills

Customer service

Communication

Time management

Organizational skills

Multitasking

Microsoft Office

Healthcare documentation systems

Education

High School Diploma / GED

Tools

Microsoft Office Suite

Healthcare documentation systems

Job description

UnitedHealth Group is seeking a Chronic Intake Coordinator to manage the intake and coordination of chronic infusion referrals from receipt to scheduling readiness. This remote role offers telecommuting from anywhere in the United States with standard business hours and occasional overtime as needed.

The role requires coordinating with patients, providers, and internal teams to ensure timely access to therapy, performing prior authorizations, monitoring progress, and maintaining accurate