Remote Chief Revenue Architect

SupportNinja; Texas; Hybrid; USD 180,000 - 280,000; Full time

Job summary

SupportNinja is seeking a Chief Revenue Officer to lead the global revenue strategy, align sales, marketing, and account management, and drive long-term growth across geographies. The role requires building executive relationships, setting pricing and forecasting standards, and delivering profitability while fostering client success and cross‑functional collaboration.

The candidate will coach senior leaders and influence strategic decisions at the board level.

Qualifications

• 15+ years of progressive leadership in revenue functions.

Responsibilities

• Develop and implement the global revenue strategy across sales, partnerships, and customer success.

Skills

Leadership

Strategic planning

Revenue growth

Sales operations

Executive communication

Cross-functional leadership

Education

Bachelor's degree in Business

MBA preferred

Tools

Salesforce

Power BI

Job description

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Chief Revenue Officer

Full Time Salary Texas, US

18 days ago Requisition ID: 4254

Employment Type : Full-Time

Work Setup: Remote/WAH

The Chief Revenue Officer is responsible for developing and executing the organization's global revenue strategy to drive sustainable growth, maximize profitability, and strengthen client relationships. This role provides executive leadership across Sales, Business Development, Revenue Operations, Account Management, Customer Success, and related commercial functions, ensuring alignment among business strategy, operational execution, and customer outcomes, and delivering long-term revenue growth and organizational success.

What does a day in the life of a Chief Revenue Officer look like?

Develop and execute the organization's global revenue strategy to achieve sustainable growth, profitability, and long-term business objectives

Identify new market opportunities, revenue streams, strategic partnerships, and expansion initiatives

o Establish revenue goals, commercial strategies, pricing approaches, forecasting methodologies, and performance expectations

Monitor market conditions, competitive intelligence, customer trends, and industry developments to inform strategic decision-making

Partner with executive leadership to align revenue strategies with corporate objectives, financial plans, and organizational priorities

Sales & Business Development

Lead global Sales and Business Development functions to drive customer acquisition, pipeline growth, and revenue generation

Establish sales strategies, performance standards, territory planning, pipeline governance, and forecasting processes

Evaluate commercial performance and implement initiatives that improve sales productivity, conversion, profitability, and customer acquisition

Build and maintain executive relationships with strategic clients, partners, and key stakeholders to support business growth

Revenue Operations & Commercial Excellence

Oversee Revenue Operations to ensure scalable commercial processes, accurate forecasting, reporting, CRM governance, and operational efficiency

Establish performance dashboards, business intelligence, and revenue analytics that support executive decision-making

Partner with Finance, Marketing, Technology, and Operations to optimize commercial systems, workflows, and organizational performance

Lead initiatives that improve forecasting accuracy, operational visibility, sales effectiveness, and revenue predictability

Customer Growth & Retention

Oversee Account Management and Customer Success functions to maximize customer satisfaction, retention, expansion, and lifetime value

Develop strategies that strengthen customer relationships, improve client outcomes, and increase account growth opportunities

Ensure customer feedback, performance metrics, and business insights inform commercial strategy and continuous improvement initiatives

Partner with Service Delivery to align customer expectations, operational execution, and long-term client success

Serve as a strategic advisor to the executive leadership team on revenue performance, commercial strategy, market opportunities, and organizational growth

Lead organizational transformation initiatives that improve scalability, operational excellence, and commercial effectiveness

Build, coach, and develop senior leaders across commercial functions while fostering a culture of accountability, collaboration, innovation, and high performance

Represent the organization during executive meetings, board presentations, strategic planning sessions, client engagements, and industry events

Adhere to company policies and procedures

Meet or exceed performance targets for related KPIs

Continuously improve knowledge of commercial strategy, customer experience, market trends, revenue operations, and industry best practices through training and learning initiatives

Maintain a positive, professional attitude toward customers and colleagues at all times

Perform other duties as assigned

What are the required qualifications for a Chief Revenue Officer?

Bachelor's degree in Business Administration, Marketing, Finance, Management, or a related field required; Master's degree preferred

Minimum of fifteen (15) years of progressive leadership experience in sales, business development, revenue operations, account management, customer success, or related commercial functions

Minimum of seven (7) years of executive leadership experience leading multiple revenue-generating business functions

Proven experience developing and executing revenue growth strategies within a BPO, customer experience, technology, SaaS, or related services organization is preferred

Demonstrated success leading large, geographically distributed, cross-functional organizations and senior leadership teams

Strong knowledge of revenue strategy, sales operations, forecasting, pipeline management, pricing, customer lifecycle management, and commercial performance metrics

Experience leading organizational transformation, operational optimization, and strategic growth initiatives

Strong financial acumen with experience managing budgets, revenue forecasting, profitability analysis, and executive business planning

Exceptional executive presence, communication, negotiation, stakeholder management, and executive influencing skills

Experience utilizing CRM platforms, business intelligence solutions, revenue analytics, and performance reporting tools to support strategic decision-making

Strong analytical, strategic thinking, and executive decision-making skills with the ability to balance long-term strategy and operational execution

Ability to build strong partnerships with executive leadership, board members, clients, and strategic business partners

Commitment to operational excellence, customer success, innovation, continuous improvement, and sustainable business growth

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.

SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.