Remote Chief, Enterprise IT Infrastructure & Operations

Office of the Comptroller of the Currency; Washington (District of Columbia); Remote; USD 176,000 - 320,000; Full time

Benefits offered by this job

Telework eligible

Job summary

Office of the Comptroller of the Currency in Washington, DC seeks a Supervisory IT Specialist to lead the OCC's enterprise technology infrastructure, IT operations, end-user computing, and ITSM capabilities. This role is located in Information and Technology Services at a designated duty location and requires strategic oversight across cloud, data centers, networks, and workplace technology.

The position emphasizes IT service management, standardized operations, and staff leadership, with

Responsibilities

• Develop and execute the enterprise infrastructure and operations strategy in alignment with the CIO's technology strategy and organizational priorities.
• Lead enterprise cloud infrastructure, hosting, data center, and foundational platform operations.
• Oversee enterprise network infrastructure, connectivity, telecommunications, and related services.
• Lead enterprise end-user computing, desktop engineering, device management, collaboration technology, and workplace support services.
• Establish and lead centralized IT operations and infrastructure monitoring capabilities.
• Implement consistent standards for event monitoring, alerting, operational response, capacity management, and service availability.
• Establish and lead the enterprise IT Service Management function using ITIL-aligned processes, policies, standards, and controls.
• Lead centralized IT service desk and end-user support operations.
• Establish infrastructure resilience, backup, recovery, and technology continuity capabilities.
• Establish enterprise IT asset management standards and operational processes for infrastructure and end-user technology assets.
• Lead, motivate, and develop a staff of employees.
• Provide senior level advice and counsel on work and administrative matters.

Job description

Office of the Comptroller of the Currency in Washington, DC seeks a Supervisory IT Specialist to lead the OCC's enterprise technology infrastructure, IT operations, end-user computing, and ITSM capabilities. This role is located in Information and Technology Services at a designated duty location and requires strategic oversight across cloud, data centers, networks, and workplace technology.

The position emphasizes IT service management, standardized operations, and staff leadership, with