Chief for IT Infrastructure and Operations, NB-2210-VIII

Office of the Comptroller of the Currency; Washington (District of Columbia); Remote; USD 176,000 - 320,000; Full time

Benefits offered by this job

Telework eligible

Job summary

Office of the Comptroller of the Currency in Washington, DC seeks a Supervisory IT Specialist to lead the OCC's enterprise technology infrastructure, IT operations, end-user computing, and ITSM capabilities. This role is located in Information and Technology Services at a designated duty location and requires strategic oversight across cloud, data centers, networks, and workplace technology.

The position emphasizes IT service management, standardized operations, and staff leadership, with

Responsibilities

• Develop and execute the enterprise infrastructure and operations strategy in alignment with the CIO's technology strategy and organizational priorities.
• Lead enterprise cloud infrastructure, hosting, data center, and foundational platform operations.
• Oversee enterprise network infrastructure, connectivity, telecommunications, and related services.
• Lead enterprise end-user computing, desktop engineering, device management, collaboration technology, and workplace support services.
• Establish and lead centralized IT operations and infrastructure monitoring capabilities.
• Implement consistent standards for event monitoring, alerting, operational response, capacity management, and service availability.
• Establish and lead the enterprise IT Service Management function using ITIL-aligned processes, policies, standards, and controls.
• Lead centralized IT service desk and end-user support operations.
• Establish infrastructure resilience, backup, recovery, and technology continuity capabilities.
• Establish enterprise IT asset management standards and operational processes for infrastructure and end-user technology assets.
• Lead, motivate, and develop a staff of employees.
• Provide senior level advice and counsel on work and administrative matters.

Job description

Chief for IT Infrastructure and Operations, NB-2210-VIII

• Hiring Agency: Office of the Comptroller of the Currency

As a Supervisory IT Specialist, you will be responsible for leading the OCC's enterprise technology infrastructure, IT operations, end-user computing, service delivery, and IT Service Management (ITSM) capabilities. This position is located in Information and Technology Services located in one of mentioned duty locations.

Key Responsibilities

As a Supervisory IT Specialist, you will: Develop and execute the enterprise infrastructure and operations strategy in alignment with the CIO's technology strategy and organizational priorities. Lead enterprise cloud infrastructure, hosting, data center, and foundational platform operations. Oversee enterprise network infrastructure, connectivity, telecommunications, and related services.

Lead enterprise end-user computing, desktop engineering, device management, collaboration technology, and workplace support services. Establish and lead centralized IT operations and infrastructure monitoring capabilities. Implement consistent standards for event monitoring, alerting, operational response, capacity management, and service availability.

Establish and lead the enterprise IT Service Management function using consistent ITIL-aligned processes, policies, standards, and controls across the IT organization. Lead centralized IT service desk and end-user support operations. Establish infrastructure resilience, backup, recovery, and technology continuity capabilities. Establish enterprise IT asset management standards and operational processes for infrastructure and end-user technology assets.

Lead, motivate, and develop a staff of employees. Provide senior level advice and counsel on work and administrative matters.

Requirements & Education

Education cannot be used to qualify for this position.

Which agency is hiring for this position?

This position is with Office of the Comptroller of the Currency, Department of the Treasury.

What is the salary for this position?

The posted pay range is $176282 - $319800/yr.

Is this position remote or telework eligible?

This position is eligible for telework.

What is the application deadline?

Applications close on 2026-11-17.

Who is eligible to apply?

This position is open under the 'Public' hiring path.