Remote Chat Support Specialist

Invicta Software

United States

Remote

USD 21,000 - 30,000

Full time

6 days ago

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Benefits offered by this job

Fully remote position

Competitive compensation

Performance-based incentives

Opportunities for professional growth

Supportive team culture

Job summary

Invicta Software is seeking a dedicated Remote Chat Support Agent to deliver exceptional online support to users via live chat. You will handle inquiries, troubleshoot software issues, and document resolutions while maintaining a positive and professional tone.

The role emphasizes clear communication, problem-solving, and collaboration with internal teams to improve the customer experience. A quiet home workspace and reliable internet are required for success in this fully remote position.

Qualifications

Proven experience in customer service or technical support.
Excellent written communication and attention to detail.
Ability to multitask and manage time remotely.
Comfortable using chat software and CRM tools.
Problem-solving with a patient, empathetic approach.

Responsibilities

Respond to customer inquiries via live chat promptly and professionally.
Diagnose and troubleshoot software-related issues using available resources.
Document interactions and solutions clearly in the support system.
Identify opportunities to improve customer experience and relay feedback to the team.
Stay updated on product features, policies, and procedures.