Remote Central Operations Quality Manager

Sharecare; Denver (CO); Remoto; USD 90.000 - 130.000; Tempo pieno

Descrizione del lavoro

Sharecare is seeking a Quality Support Manager to oversee Leads and Specialists across three remote Central Operations queues. In partnership with peer managers, this role ensures turnaround times and backlogs consistently meet or exceed targets.

The Quality Support Manager is responsible for supporting field operations and cross-functional partners to drive exceptional client satisfaction. This role supports the needs of partner teams, provides education when those needs cannot be met, and

Competenze

• Bachelor’s degree or equivalent work experience.
• Minimum 5 years’ Medical Records experience preferred.
• Minimum 1 year management experience or 2 years lead experience preferred.
• Minimum 2 years training experience.
• Experience with MS Office, Visio, CRM, Power BI, Workday; CRIS certification required.

Mansioni

• Oversee Leads and Specialists across three remote Central Operations queues.
• Ensure target turnaround times and backlogs meet targets; support field ops.
• Onboard, orient and train new hires; drive ongoing education.
• Coach individuals; track performance and provide feedback.
• Identify improvement opportunities; document processes and results.

Conoscenze

Active listening

Emotional intelligence

Interpersonal skills

Coaching

Trust building

Communication

People management

Training

HIPAA awareness

Formazione

Bachelor's degree

CRIS certification

Strumenti

Microsoft Office

Visio

CRM

Power BI

Workday

Descrizione del lavoro

Sharecare is seeking a Quality Support Manager to oversee Leads and Specialists across three remote Central Operations queues. In partnership with peer managers, this role ensures turnaround times and backlogs consistently meet or exceed targets.

The Quality Support Manager is responsible for supporting field operations and cross-functional partners to drive exceptional client satisfaction. This role supports the needs of partner teams, provides education when those needs cannot be met, and