Remote Cell & Gene Therapy Site Support Manager

MWI Buying Group; Northern (KY); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Cencora is seeking a Manager – Cell & Gene Therapy Site Support to join our team in a high-touch, cross-functional role. This fully remote position supports complex CGT workflows, site readiness, and issue resolution across customers, providers, manufacturers, and internal teams.

Ideal candidates are highly organized, detail-oriented, and capable of managing multiple stakeholders in a fast-paced setting. The role emphasizes education, process improvement, and strong communication with sites and

Qualifications

• Bachelor’s degree in business administration, healthcare administration, supply chain, life sciences, public health, communications, or a related field.
• 4+ years of experience in customer solutions, customer support, customer operations, healthcare operations, supply chain operations, service delivery, or related field.
• Experience supporting cross-functional stakeholders and process improvement is preferred.
• Strong problem-solving and written/verbal communication skills.

Responsibilities

• Manage service requests, case updates, and issue resolution to support customers, providers, manufacturers, and internal stakeholders.
• Review submitted information, identify data gaps, confirm requirements, and coordinate with teams.
• Coordinate with sites and internal stakeholders to address unique site needs and documentation.
• Serve as a point of escalation for site-related and operational issues as needed.
• Educate customers and external stakeholders on ordering processes, account requirements, and service expectations.
• Resolve routine to moderately complex service and order issues by following procedures and engaging stakeholders.
• Escalate higher-risk or non-standard issues with clear actions and documentation.
• Maintain records, system updates, and operational metrics to support visibility and quality.

Skills

Cross-functional collaboration

Project management

Communication

Problem solving

Organization

Education

Bachelor’s degree in related field

Tools

Salesforce

SAP

Microsoft Office

Reporting tools

Job description

Cencora is seeking a Manager – Cell & Gene Therapy Site Support to join our team in a high-touch, cross-functional role. This fully remote position supports complex CGT workflows, site readiness, and issue resolution across customers, providers, manufacturers, and internal teams.

Ideal candidates are highly organized, detail-oriented, and capable of managing multiple stakeholders in a fast-paced setting. The role emphasizes education, process improvement, and strong communication with sites and