Remote CCaaS Delivery Program Lead

TELUS Digital; Durham (NC); Remote; USD 124,800 - 156,000; Full time

Job summary

A leading digital consultancy is seeking a Program Manager, Delivery - CCaaS. You will drive contact center technology programs and lead cross-functional teams, ensuring timely delivery and stakeholder engagement. This candidate should have over 7 years of experience in managing software development and contact center solutions. A background in agile methodologies and program management is critical. Compensation ranges from $124.8K to $156K, with flexible remote working options.

Qualifications

• 7+ years in software development in roles like Technical Project Manager or Program Manager.
• Experience deploying and maintaining contact center solutions.
• Proven expertise in managing complex program dependencies.

Responsibilities

• Lead end-to-end delivery of contact center solutions.
• Own program-level governance for CCaaS engagements.
• Provide leadership to cross-functional delivery teams.

Skills

Program management

Stakeholder management

Agile methodologies

Budget management

Communication

Technical project management

Education

Program and delivery certifications (PMP, SAFe, Scrum Master, ITIL)

Tools

Genesys

Amazon Connect

Five9

Google CES

Job description

A leading digital consultancy is seeking a Program Manager, Delivery - CCaaS. You will drive contact center technology programs and lead cross-functional teams, ensuring timely delivery and stakeholder engagement. This candidate should have over 7 years of experience in managing software development and contact center solutions. A background in agile methodologies and program management is critical. Compensation ranges from $124.8K to $156K, with flexible remote working options.