Remote Case Management Coordinator – Health & Benefits

CVS Health; Springfield (IL); On-site; USD 29,000 - 62,000; Full time

Job summary

CVS Health is seeking a Case Management Coordinator to support members by scheduling appointments, guiding benefit education, and coordinating care plans. This remote role requires a dedicated home workspace and up to 30-40% travel within Illinois.

You’ll work with care teams to identify high-risk needs and assure compliant documentation and communication. The position emphasizes analytical thinking, strong communication, and the ability to operate independently while using care management tools

Qualifications

• 2 years experience in behavioral health, social services or related field.
• Must be able to work remotely and travel up to 30-40%.
• Excellent analytical and problem-solving skills.
• Effective communications, organizational, and interpersonal skills.
• Proficient with MS Word, Excel, Outlook, and PowerPoint.
• Independent and self-motivated with a home workspace.

Responsibilities

• Coordinate care plans and monitor progress.
• Assist with appointment scheduling and benefits education.
• Identify high-risk factors and refer to appropriate teams.
• Promote member engagement and healthy lifestyle choices.
• Ensure documentation complies with HIPAA and company policies.

Skills

Independent work

Analytical skills

Effective communication

Problem solving

MS Office

Travel availability

Education

Bachelor's degree or equivalent in behavioral health or human services

Tools

MS Office Suite

EHR software

Job description

CVS Health is seeking a Case Management Coordinator to support members by scheduling appointments, guiding benefit education, and coordinating care plans. This remote role requires a dedicated home workspace and up to 30-40% travel within Illinois.

You’ll work with care teams to identify high-risk needs and assure compliant documentation and communication. The position emphasizes analytical thinking, strong communication, and the ability to operate independently while using care management tools