Remote Care Coordinator

InnoSource Inc.; Greenville (SC); Remote; Full time

Job summary

A leading company in the healthcare industry is seeking a Care Coordinator to manage patient accounts and ensure effective processing of referrals and inquiries. This role demands strong customer support skills and multitasking abilities, with an opportunity for career advancement and generous benefits, including medical and dental insurance.

Benefits

Medical insurance

Life insurance

Dental reimbursement

Opportunities for career advancement

Qualifications

• Preferred 2-4 years of Care Coordinator experience.
• Knowledge in insurance billing methods preferred.
• Ability to utilize systems for maximum efficiencies.

Responsibilities

• Responsible for processing inbound faxes and calls, ensuring one call resolution.
• Investigate and resolve patient inquiries and maintain detailed records.
• Provide empathetic patient support while managing multiple assignments.

Skills

Customer Support

Multitasking

Problem Solving

Education

High School diploma or equivalent

Tools

Word

Excel

MS Outlook

ConnectSource software

Call center software

Job description

Are you looking to expand your skillsets in the healthcare industry working for a Fortune 100 company? Personalized service and creative solutions executed through a flexible technology platform means providers are more confident in prescribing drugs, patients can more quickly obtain and complete therapy, and manufacturers can directly access more actionable insight than ever before.

Key Responsibilities

• Responsible for efficiently processing inbound faxes and accurately entering data
• Responsible for handling inbound and outbound calls, with ability to determine needs and provide one call resolution
• Responsible for reporting Adverse Events within the required timeframe
• Create and complete accurate referrals and applications and keep updated on policy or procedural changes
• Investigate and resolve patient/physician inquiries and concerns in a timely manner
• Enter detailed information into company proprietary software while conversing via telephone
• Place outbound phone calls for patient follow ups or confirmations
• Demonstrate superior customer support talents
• Interact with the patient referral sources to process new applicants
• Steward patient accounts from initial contact through final approval/denial
• Prioritize multiple, concurrent assignments and work with a sense of urgency
• Maintaining quality and providing an empathetic and supportive experience to the patient by controlling the patient conversation, educating the caller as they provide effective and efficient strategies and processes

Requirements

Education and Experience – Care Coordinator

• High School diploma or equivalent preferred
• 2-4 years Care Coordinator experience and/or training desired
  • Or equivalent combination of education and experience
• Knowledge in insurance billing methods and general pharmacy operations, preferred
• Ability to utilize all systems for maximum efficiencies (Word, Excel, MS Outlook, company proprietary software – ConnectSource, telephone and call center software)
• Manage a high level of productivity, preferred
• Ability to multitask while conversing, preferred

Benefits & Pay

• Starting pay rate of $20/hour
• Monday through Friday schedule that varies between 7 a.m.-7 p.m. Central Standard Time Zone
• Opportunity for advancement and growth
• Generous benefits including medical insurance, life insurance, and dental reimbursement

InnoSource has been Putting Passion to Work for over 25 years. We care about our associates and our clients, and we aim to deliver for both. This means connecting each individual with the best long-term career fit based on unique skills and needs, and guiding you through the process along the way.

Application Assistance

If you are an individual with a disability and need assistance in the application process please contact 614-775-1400 or email [e-mail] .

We are an equal Opportunity Employer – Age / Race / Color / Sex / Sexual Orientation / Gender Identity / Disability / Veteran.