Remote Care Coach | Medicare Stars Quality

Humana Inc; Richmond (VA); Remote; USD 54.000 - 73.000; Vollzeit

Zusammenfassung

Humana Inc. is seeking a Care Coach to evaluate member needs, coordinate care, and drive interventions that improve health outcomes and member experience.

You will collaborate with members, caregivers, providers, and internal partners to identify barriers to care and promote adherence to treatment plans across Medicare Advantage populations. Responsibilities include proactive outreach, data review to assess clinical and social needs, education on preventive care, and documenting activities in

Qualifikationen

• Associate degree in any field.
• 2+ years direct adult patient care experience.
• Experience collaborating with healthcare team members.
• Strong computer proficiency and ability to learn multiple software apps including EMR.

Aufgaben

• Conduct proactive telephonic outreach to Humana members to identify needs.
• Coordinate care and drive interventions to improve health outcomes and adherence to treatment plans.
• Collaborate with care managers, providers and internal partners to resolve barriers.
• Document assessments and outcomes accurately in systems and ensure regulatory compliance.
• Engage in Stars and quality initiatives to improve member experience and performance metrics.

Kenntnisse

Associate degree

Care coordination

Team collaboration

EMR navigation

Ausbildung

Associate degree

Jobbeschreibung

Humana Inc. is seeking a Care Coach to evaluate member needs, coordinate care, and drive interventions that improve health outcomes and member experience.

You will collaborate with members, caregivers, providers, and internal partners to identify barriers to care and promote adherence to treatment plans across Medicare Advantage populations. Responsibilities include proactive outreach, data review to assess clinical and social needs, education on preventive care, and documenting activities in