Remote Captive Escalation & Claims Specialist

Arthur J. Gallagher & Co. (AJG); Rolling Meadows (IL); Remote; USD 64,000 - 82,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits programs

Career development opportunities

Collaborative, people‑first culture

Job summary

Gallagher Bassett is hiring a Captive Escalation Specialist to manage the captive escalation and complaint program. You will ensure escalations are tracked, documented, and deadlines met, enabling the Manager to focus on client leadership and service quality.

The role requires a Bachelor's degree and 3–5 years in claims handling, with strong MS Office and claims software skills. Collaborative, meticulous professionals will thrive in a fast‑paced environment with a focus on accuracy and outcomes.

Qualifications

• Bachelor's degree required; 3-5 years relevant claims handling experience.
• Proficiency with MS Office applications and related claims software.
• Strong analytical, organizational, and communication skills.

Responsibilities

• Maintain centralized escalation log and tracking tools.
• Ensure escalation documentation is complete and up to date.
• Track SLAs, response commitments, and deadlines.
• Coordinate response checkpoints and information gathering across teams.
• Support escalation trend analysis and training coordination.
• Develop reference materials and standardized workflows.

Skills

Analytical thinking

Organizational skills

Interpersonal communication

Problem solving

Education

Bachelor's degree

Tools

MS Office

Claims software

Job description

Gallagher Bassett is hiring a Captive Escalation Specialist to manage the captive escalation and complaint program. You will ensure escalations are tracked, documented, and deadlines met, enabling the Manager to focus on client leadership and service quality.

The role requires a Bachelor's degree and 3–5 years in claims handling, with strong MS Office and claims software skills. Collaborative, meticulous professionals will thrive in a fast‑paced environment with a focus on accuracy and outcomes.