Remote Canine Nutrition & Quality Specialist

Sundays for Dogs, Inc.; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Unlimited PTO

Equity program

401(k) with employer match

Annual work-from-home stipend

Medical, Dental, Vision plans

Job summary

Sundays for Dogs, Inc. is seeking a Nutrition & Quality Specialist to join our Food Quality & Safety team. This fully-remote role works closely with Customer Care, R&D, and veterinary teams to translate complex science into clear guidance for dog owners. Occasional trips to our Cleveland HQ are expected.

You will educate customers on nutrition, food safety, and ingredient quality while ensuring accurate, science-backed responses and maintaining meticulous records of inquiries and outcomes.

Qualifications

• 2+ years of experience as a Veterinary Technician or Veterinary Assistant in a clinical setting.
• Strong foundational understanding of canine nutrition and dietary needs.
• Excellent written and verbal communication to explain complex concepts clearly to pet parents.
• Customer-centric mindset with patience and judgment for sensitive questions.
• Strong documentation skills and ability to escalate issues appropriately.
• Problem-solving and cross-team collaboration experience.

Responsibilities

• Serve as the primary point of contact for escalated inquiries related to canine nutrition, ingredients, quality, and product safety.
• Explain nutritional concepts, ingredient functionality, feeding guidelines, and dietary transitions clearly.
• Help customers navigate questions about food sensitivities and life-stage needs; know when veterinary consultation is appropriate.
• Collaborate with Customer Care to resolve complex inquiries via email, chat, and phone.
• Investigate and respond to customer concerns related to product quality and safety; document investigations and resolutions.
• Maintain detailed records of customer inquiries and insights; identify trends to improve education and processes.
• Share recurring questions with Food Quality & Safety, R&D, Veterinary, and Customer Care to improve products and education.

Skills

Veterinary background

Canine nutrition knowledge

Excellent communication

Customer-centric mindset

Attention to detail

Problem-solving

Self-starter

Tech-savvy

Education

RVT/LVT/CVT certification

Tools

Zendesk

Job description

Sundays for Dogs, Inc. is seeking a Nutrition & Quality Specialist to join our Food Quality & Safety team. This fully-remote role works closely with Customer Care, R&D, and veterinary teams to translate complex science into clear guidance for dog owners. Occasional trips to our Cleveland HQ are expected.

You will educate customers on nutrition, food safety, and ingredient quality while ensuring accurate, science-backed responses and maintaining meticulous records of inquiries and outcomes.