Nutrition & Quality Specialist

Jobgether; Oregon; Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Unlimited PTO

Equity program

401(k) match

Remote work stipend

Health insurance

Pet food subscription

Parental leave

Pet insurance

Job summary

Jobgether is seeking a Nutrition & Quality Specialist for a partner company listed in the United States. You will provide canine nutrition guidance, review ingredients, and support product quality remotely.

Collaborate with Food Quality & Safety, R&D, and Veterinary teams to investigate concerns, educate customers, and develop resources. You will translate science into clear, empathetic responses and maintain documentation.

Qualifications

• At least 2 years as Veterinary Technician or Veterinary Assistant in a clinical setting.
• Strong understanding of canine nutrition, digestion, and dietary requirements.

Responsibilities

• Act as primary technical resource for escalated inquiries about canine nutrition, ingredients, and product safety.
• Explain nutritional concepts and feeding recommendations to non-technical audiences.
• Investigate product concerns and coordinate with QA and R&D teams.
• Document inquiries, investigations, actions, and resolutions.

Skills

Veterinary knowledge

Canine nutrition

Customer support

Technical communication

Zendesk

Education

RVT/CVT/LVT certification

Tools

Zendesk

Documentation systems

Job description

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Nutrition & Quality Specialist based in the United States. As a Nutrition & Quality Specialist, you will play an essential role in helping dog owners make informed decisions about their pets' nutrition, health, and well‑being. Drawing on your veterinary experience, you will provide expert guidance on canine nutrition, ingredients, feeding practices, and product quality. You will serve as a technical resource for customer support teams, translating complex scientific information into clear, accurate, and empathetic responses. Working closely with Food Quality & Safety, Research & Development (R&D), and Veterinary teams, you will investigate product concerns and contribute to continuous quality improvements. You will also help develop educational resources and identify recurring customer feedback to strengthen product knowledge and customer experience. This fully remote opportunity offers the chance to apply your veterinary expertise beyond clinical practice while contributing to healthier, happier dogs.

Accountabilities

Customer Education and Technical Support

Act as the primary technical resource for escalated customer inquiries relating to canine nutrition, ingredients, food quality, and product safety. Respond to complex questions through email, chat, and phone in collaboration with the Customer Care team.

Nutritional Guidance

Explain nutritional concepts, ingredient functionality, feeding recommendations, and dietary transitions in a clear, accessible, and scientifically accurate manner. Help customers understand food sensitivities, digestive concerns, and nutritional requirements at different life stages, while recognizing situations that require veterinary consultation.

Product Quality and Safety Investigations

Investigate customer concerns involving product appearance, consistency, packaging, quality, and food safety. Gather relevant information, identify potential issues, and coordinate with the Food Quality & Safety and R&D teams to provide appropriate responses.

Issue Documentation and Escalation

Identify, document, and escalation potential product defects, adverse events, and food safety concerns in accordance with established procedures. Maintain accurate records of customer inquiries, investigations, actions taken, and resolutions.

Customer Feedback and Trend Analysis

Monitor recurring customer questions, complaints, and product concerns to identify patterns and potential improvement opportunities. Share relevant insights with internal teams to support product development, quality improvements, and better customer education.

Cross-Functional Collaboration

Work closely with Customer Care, Food Quality & Safety, R&D, and Veterinary teams to ensure consistent, reliable, and science-backed communication across all customer interactions.

Internal Training and Educational Resources

Support the development and maintenance of FAQs, educational materials, product information, and internal training resources covering canine nutrition, ingredients, and food safety.

Customer Experience and Performance

Maintain high standards of responsiveness, accuracy, and empathy. Aim to respond to at least 95% of assigned customer inquiries within one business day while maintaining a customer response quality assurance score of 95% or higher.

Process Improvement

Establish effective documentation, tracking, and escalation practices, independently manage at least 90% of assigned technical inquiries within the first three months, and provide regular insights to relevant teams to improve internal processes and product quality.

Additional Collaboration

Participate in onboarding, ongoing learning, and team initiatives that support product knowledge, operational excellence, and the overall customer experience.

Requirements

• At least 2 years of professional experience as a Veterinary Technician or Veterinary Assistant in a clinical setting.
• Registered Veterinary Technician (RVT), Licensed Veterinary Technician (LVT), or Certified Veterinary Technician (CVT) certification is strongly preferred.
• Solid foundational knowledge of canine nutrition, digestion, dietary requirements, and common food-related health concerns.
• Ability to understand and communicate nutritional and veterinary concepts, ingredient functions, and food safety information accurately and clearly to non-technical audiences.
• Excellent written and verbal communication skills, with the ability to provide empathetic, approachable, and informative responses to customers.
• Strong customer service orientation, with genuine interest in supporting dog owners and helping them make informed nutritional decisions.
• Ability to handle sensitive or complex customer inquiries with patience, professionalism, and sound judgment, including recognizing when veterinary advice or further investigation is necessary.
• Excellent attention to detail and documentation skills, with the ability to identify inconsistencies, investigate reported concerns, and elevate potential quality or safety issues appropriately.
• Strong analytical and problem‑solving abilities, including the capacity to gather relevant information, investigate issues, recognize trends, and collaborate on effective solutions.
• Highly organized, proactive, and resourceful, with the ability to manage multiple responsibilities independently in a fully remote environment.
• Comfortable using customer support platforms such as Zendesk, documentation systems, and digital communication and collaboration tools.
• Ability to collaborate effectively across multidisciplinary teams and contribute to continuous learning and process improvement.

Preferred Qualifications

• Previous experience in the pet food, animal nutrition, or animal health industry.
• Familiarity with AAFCO (Association of American Feed Control Officials) nutritional standards and pet food labeling requirements.
• Experience managing customer‑facing technical inquiries, product quality investigations, or food safety concerns.
• Additional education, certifications, or specialized training in canine nutrition.
• Experience developing customer education materials, FAQs, or internal training resources.

Benefits

• Unlimited Paid Time Off (PTO): Flexibility to take the time needed to rest and recharge.
• Equity Program: Opportunity to participate in company ownership and share in its growth.
• 401(k) Retirement Plan: Employer matching contributions to support long‑term financial planning.
• Work‑from‑Home Stipend: Annual allowance to help create a comfortable and productive remote workspace.
• Comprehensive Healthcare: Medical, dental, and vision insurance plans, with 80% of premiums covered by the employer.
• Pet Food Subscription: Complimentary food subscription for your dog.
• Parental Leave: Paid leave to support employees and their growing families.
• PAWrental Leave: Additional support for employees welcoming a new pet into their homes.
• Discounted Pet Insurance: Access to reduced‑cost pet insurance to help care for your furry companions.
• Fully Remote Work: Flexibility to work remotely from anywhere in the United States.
• Team Gatherings: Opportunities to connect with colleagues through quarterly in‑person company gatherings.
• Supportive Team Culture: Work in an environment that values psychological safety, honest communication, continuous learning, collaboration, and shared ownership.
• Professional Growth: Opportunity to expand your veterinary and nutritional expertise while contributing to product innovation and quality initiatives.