Remote Call Center Representative - $17/HR

TEKsystems; Miami (FL); Remote; USD 80,000 - 100,000; Full time

Job summary

TEKsystems is seeking remote Call Center Representatives to support families with student services. The role involves assisting with inquiries, onboarding, and maintaining records while ensuring compliance with privacy regulations. Ideal candidates will have call center experience and strong communication skills.

Benefits

Medical, dental, and vision insurance

401(k) retirement plan

Paid time off (PTO)

Qualifications

• At least 2 years of call center experience.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office.

Responsibilities

• Assist families via inbound calls with questions and account updates.
• Advocate for students during their enrollment process.
• Maintain accurate student records in online systems.

Skills

Communication

Problem-solving

Adaptability

Troubleshooting

Tools

Microsoft Office

Job description

IMMEDIATE 100% REMOTE CALL CENTER REPRESENTATIVES NEEDED

OPPORTUNITY TO WORK WITH ONE OF THE LARGEST EDUCATIONAL COMPANIES IN THE AREA

WORK SCHEDULE: Monday - Friday, 9 AM - 6 PM

CONTRACT DURATION: 3-4 months (July - October)

PAY: $17/hr

Qualifications:

• At least 2 years of call center experience
• Excellent communication skills
• Proficiency in Microsoft Office

Job Description

Purpose of the position: To serve as the primary contact for families in a remote setting, reporting to the Supervisor of Student Services within the Customer Engagement & Retention Department. Responsibilities include customer support, onboarding, and academic placement for students, supporting families in Eastern or Central Standard Time zones.

Core Tasks & Responsibilities:

• Assist families via inbound calls with questions and account updates
• Advocate for students during their enrollment process
• Review student accounts, address outstanding tasks, and recommend actions for success
• Organize workflow to ensure effective time management, data accuracy, communication, and retention
• Maintain accurate student records in online systems
• Participate in outbound calls for onboarding and retention efforts
• Ensure compliance with FERPA regulations to protect student privacy
• Perform additional duties as assigned

Skills:

• Problem-solving with goal-oriented outcomes
• Excellent verbal and written communication
• Self-confidence, patience, empathy, and availability to connect with students and families
• Adaptability to multi-generational needs
• Troubleshooting and de-escalation skills
• Proficiency in Microsoft Office (Word, Outlook, Excel, PowerPoint)
• Knowledge of FERPA and privacy policies

Pay and Benefits

The pay rate is $17.00 per hour. Benefits may include:

• Medical, dental, and vision insurance
• Critical illness, accident, and hospital coverage
• 401(k) retirement plan with pre-tax and Roth options
• Voluntary life insurance and AD&D
• Short and long-term disability insurance
• Health Savings Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Paid time off (PTO, vacation, sick leave)

Workplace Type

This is a fully remote position.

Application Deadline

May 28, 2025

About TEKsystems

TEKsystems is a leading provider of business and technology services, working with over 6,000 customers including 80% of the Fortune 500. We focus on strategy, design, execution, and operations to deliver business value, helping clients adapt to technological change. TEKsystems and TEKsystems Global Services are part of Allegis Group. Learn more at TEKsystems.com.

We are an equal opportunity employer, considering all applications regardless of race, sex, age, religion, national origin, veteran status, disability, sexual orientation, gender identity, or genetic information.