Remote Call Center Representative

Conduent Business Solutions France; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company is seeking Remote Call Center Representatives to join their team. In this role, you will interact with customers, providing assistance on various issues related to supplemental benefits. The ideal candidate possesses strong communication and customer service skills. This position offers a competitive hourly wage, health benefits, and the opportunity to work from home. Join us in making a difference in the lives of our clients by supporting them with their inquiries.

Benefits

Health benefits including medical, dental, and vision

Paid time off after 180 days of employment

All equipment provided for remote work

Qualifications

• Excellent customer service and communication skills.
• Ability to effectively multi-task and navigate multiple systems.
• Flexibility to work weekends.

Responsibilities

• Manage a steady volume of incoming calls from customers.
• Assist customers with reimbursement requests and password resets.
• Successfully complete a 3-week virtual training class.

Skills

Customer Service

Communication

Problem-solving

Education

High school diploma, GED, or college degree

Job description

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Remote Call Center Representative

Our call center associates are members of a supportive team. Your excellent customer service and communication skills will help us create positive experiences for our customers and clients. We are looking for people with a passion for helping others, who are naturally empathetic and determined to deliver a comprehensive solution to these Supplemental benefits-related calls. Customer service experience is a plus but not required to be successful in this role.

The starting pay rate is $16.32 an hour.

Paid time off is accrued after 180 days (about 6 months) of employment.

Health benefits medical, dental, and vision are available on the1st of employment.

Fully work from home.

You must successfully complete a 3-week virtual training class and 2 weeks of Nesting. You cannot miss a day of training.

Successfully learn to navigate 12-13 systems and average of 30-40 calls per day.

Hours of Operation: 24/7

About the Call Center Representative role:

High speed internet

Ability to pass typing and customer service assessment.

Great problem-solving skills

Ability to effectively multi-task

High school diploma, GED, or college degree

Excellent communication skills

Flexibility to work weekends.

Manage a steady volume of incoming calls from customers while navigating multiple systems.

Successful completion of a background check is required for this position, which includes education and previous employment verification (you may be asked to provide proof of each).

A few questions you may be asked:

I need to submit a reimbursement request; can you help me with that?

This is my first time logging in to the portal and I need my password reset. Can you help?

I need assistance navigating your website, can you assist?

Equipment and workspace requirements:

We provide all equipment. (Computer, Monitor, Mouse, Keyboard, Headset, Ethernet Cord, Power Cables)

You must have a home internet connection with 25 Download and 10 Upload Speed (you may do a quick check through speedtest.googlefiber.net)

Must be able to hardwire your work computer directly to your home modem via ethernet.(Ensure the available connection meets the minimum bandwidth requirements to perform your job function. Satellite internet and wireless internet are not acceptable.

Must have a quiet, distraction free workspace.(Workspace must be clutter free, free of distraction, no one is allowed in workspace during working hours, no writing utensils, or unauthorized electronics in the work area).

The application process will take less than 20 minutes and includes everything required to be considered.

Apply to the role and provide your basic profile information (2 minutes)

Answer prescreens questions to be sure you meet the minimum requirements for the role (3 minutes).

Complete a typing test (2 minutes)You will need a keyboard.

Take short assessment to determine your fit for the role and set everyone up for success (10 minutes)

Important

It is important that you complete the application in a timely manner to be considered for the role.

Your local library, shipping store or search, ‘public computers near me’ if you do not have a computer.

We are currently NOT hiring in the following geographies:

States: AK, CA, HI, MA, IL, MT, NY, WA, CT

Metro Areas: MN- Minneapolis, IL - Chicago, NY - NYC

OR - Portland, MD - Montgomery County, WA – Seattle, Washington DC, CO(only the city of Denver).

Be part of the future:

Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Come join us and grow with a team of people who will challenge and inspire you to be the best!

#Remote44

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $16.32/hour.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:click here to access or download the form. Complete the form and then email it as an attachment [e-mail] may alsoclick here to access Conduent's ADAAA Accommodation Policy.

At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.