Call Center Representative

Amerit Consulting; Town of Texas (WI); Remote; USD 10,000 - 60,000; Full time

Job summary

Amerit Consulting seeks a Call Center Representative for a fully remote position. Successful candidates will address customer needs, resolve inquiries, and maintain a professional demeanor. Bilingual candidates are preferred, with competitive pay rates and training provided for all new hires.

Qualifications

• Must have at least a High School Diploma or GED.
• Bilingual in English and one additional language (e.g., Spanish).
• Previous experience in call center or customer service preferred.

Responsibilities

• Respond promptly to customer inquiries and resolve complaints.
• Communicate with customers across various channels.
• Maintain a positive and professional attitude toward customers.

Skills

Customer service

Bilingual communication

Problem resolution

Empathy

Education

High School Diploma / GED

Job description

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This range is provided by Amerit Consulting. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$16.00/hr - $16.50/hr

Direct message the job poster from Amerit Consulting

A US Fortune 1,000 company and a major process services provider to Government Health and Human services agencies, seeks an accomplished Call Center Representative for a fully remote role.

JOB OVERVIEW:

*** JOB TITLE: Call Center Rep

*** JOB LOCATION: 100% Remote / Work from Home role

*** CANDIDATE LOCATION: Must reside in TX.

*** DURATION: 6 Months + Temp-to-Hire

*** START DATE: 07/07/25

*** PAY RATE: $16.50/hr on W2 for Bilingual candidates ($16/hr for English-only candidates)

*** POSITIONS: 16 openings; Bilingual & monolingual (English-only) candidates can also apply

*** TRAINING PROVIDED: 2-3 weeks

*** SHIFT: 8-hour shift (between 7 am to 7 pm PT)

*** BYOD (Bring Your Own Device) for work (no equipment provided):

• Laptop with Windows 10 / 11 OS
• MacBook with Mac OS 10.14 or higher.
• Chromebooks / Tablets NOT allowed.

JOB RESPONSIBILITIES:

• A state program that provides discounted home phone and cell phone services to eligible households.
• Respond promptly to customer inquiries.
• Acknowledging and resolving customer complaints.
• Communicating with customers through various channels. Communicate and coordinate with colleagues as necessary.
• Ensure customer satisfaction and provide professional customer support. Provide feedback on efficiency of Customer service process.
• Maintain a positive, empathetic, and professional attitude toward customers.

JOB QUALIFICATIONS:

• Education: At least HS diploma / GED.
• Bilingual: English & once of the following - Cambodian, Cantonese, Hmong, Japanese, Korean, Laotian, Lao, Mandarin, Spanish, Tagalog, or Vietnamese
• Desired: Previous Call Center / Customer service experience
• START DATE: 07/07/25 (FIX) – will not be changed for individual candidates, applicant must be able to start on this date.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service, Health Care Provider, and Other

• Industries

  Telephone Call Centers, Consumer Services, and Hospitals and Health Care

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