Remote Call Center Representative

Insight Global; Philadelphia (Philadelphia County); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company is looking to hire Outbound/Inbound Customer Service Representatives for a healthcare call center in Philadelphia. This role involves assisting insurance plan members with their Annual Wellness Visits and addressing various inquiries. Successful candidates will demonstrate excellent communication skills and an empathetic approach, supported by paid training before commencing their duties.

Benefits

Medical insurance

Dental insurance

Vision insurance

401(k) retirement account access with employer matching

Paid sick leave

Paid time off

Qualifications

• Excellent verbal communication skills required.
• Strong listening skills and the ability to adapt are necessary.
• Professional, personable, empathetic demeanor is essential.

Responsibilities

• Assist and schedule Annual Wellness Visits for insurance plan members.
• Call members to address benefit questions or concerns.
• Enter information into the automated system online.

Skills

Verbal communication

Listening skills

Empathy

Adaptability

Friendliness

Job description

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Insight Global is hiring for Outbound/Inbound Customer Service Representatives to join one of our large healthcare call center teams. This will be calling insurance plan members to assist and/or schedule the Annual Wellness Visit, assist with finding new Primary Care Providers and may help members connect with member services for any benefit questions or concerns. Agents need to be able to demonstrate excellent verbal communication and presentation skills with or without a script in a professional, personable, empathetic and friendly way. They must have strong listening skills and have the ability to adapt and respond to any communication from members.

The representative will enter the answers into the automated system online. This information will be transferred automatically to the end client where the database is held. There will be a virtual, paid training session for every person before they begin on the phones. During the training, they will be provided with a script to learn and practice with their instructor. They will also be walked through how to navigate the online portal in the training. Once the resources are approved to begin on their own, their calls will be tracked for length and volume every day. The lowest expectation would be around 70-90 calls per day.

The shift available is: M-F 11AM - 7:30 EST.

Compensation:

$14/hr.

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Contract

Job function

• Job function

  Customer Service

• Industries

  Hospitals and Health Care

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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