Remote Call Center Representative

MCI; Los Angeles (CA); Remote; USD 35,000 - 45,000; Full time

Job summary

MCI is seeking Remote Call Center Representatives to provide exceptional customer support from home. This role requires strong communication skills, a high school diploma, and experience in customer service. Enjoy competitive compensation, health benefits, and opportunities for career growth in a diverse and inclusive environment.

Benefits

Competitive compensation

Paid time off

Health benefits

Retirement plans

Career growth opportunities

Paid training

Qualifications

• Must be 18 years or older.
• 1+ year of experience in a call center or customer service role.
• Proficient with computers.

Responsibilities

• Answer inbound calls and respond to customer inquiries professionally.
• Resolve customer issues efficiently while maintaining a positive attitude.
• Document all interactions accurately in the CRM system.

Skills

Verbal communication

Written communication

Multitasking

Customer service

Education

High school diploma/GED

Tools

Customer service software

Job description

Join to apply for the Remote Call Center Representative role at MCI.

We are hiring Remote Call Center Representatives to join our customer support team. This role is perfect for individuals who are passionate about helping others, enjoy working from home, and thrive in a fast-paced environment. You’ll be the first point of contact for our customers, providing exceptional service and support.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Responsibilities

• Answer inbound calls and respond to customer inquiries professionally.
• Resolve customer issues efficiently while maintaining a positive attitude.
• Document all interactions accurately in the CRM system.
• Follow communication scripts and standard operating procedures.
• Escalate complex issues when necessary.
• Meet or exceed performance metrics including call quality, response time, and customer satisfaction.

Qualifications

• Must be 18 years or older.
• High school diploma/GED.
• 1+ year of experience in a call center or customer service role.
• Excellent verbal and written communication skills.
• Ability to multitask and manage time effectively in a remote setting.
• Proficient with computers and customer service software.
• Reliable internet connection and a quiet home workspace.
• Fluent in English and Spanish.

Conditions of Employment

• Must be authorized to work in the country where the job is based.
• Willing to submit to background/security investigation and drug screening where applicable.

Benefits

At MCI, we offer competitive compensation, paid time off, incentives, health benefits, retirement plans, disability and life insurance, career growth opportunities, paid training, and a fun, engaging work environment.

Physical & Other Requirements

This role involves sedentary work, operating computers and office equipment, and may require occasional movement within the office. Reasonable accommodations are available upon request.

Diversity & Inclusion

MCI is committed to an inclusive, discrimination-free workplace. We embrace diversity and are an equal opportunity employer.

If you’re ready to join a company that values your contributions and supports your growth, apply today!