Remote Call Center Representative

MCI; Fort Bragg (NC); Remote; USD 30,000 - 40,000; Full time

Job summary

A leading company in the Business Process Outsourcing industry is looking for committed individuals to join their customer service team in Fort Bragg, NC. This role offers a chance to engage with customers, solve issues, and enjoy a rewarding work environment with generous incentives and solid career advancement opportunities. Ideal candidates will have strong communication skills and a passion for providing exceptional service.

Benefits

Comprehensive health benefits

Paid Time Off

Incentives and Rewards programs

Paid training

Qualifications

• Must be 18 years or older.
• Excellent organizational, written, and oral communication skills.
• Basic knowledge of Microsoft Office Suite is essential.

Responsibilities

• Listen to customers and resolve issues effectively.
• Utilize systems for account management tasks.
• Explain products and processes to customers.

Skills

Organizational skills

Written communication

Oral communication

Problem-solving

Negotiation

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Employer Industry: Business Process Outsourcing (BPO)

Why consider this job opportunity:
- Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations—and sometimes even cars!
- Comprehensive health benefits after 90 days, including medical, dental, and vision coverage
- Paid Time Off: Earn PTO and paid holidays for a better work-life balance
- Career Growth: Significant advancement opportunities with a focus on internal promotions
- Fun, engaging work environment with a casual dress code
- Paid training to help you develop new skills while earning a paycheck

What to Expect (Job Responsibilities):
- Listen to customers, understand their needs, and resolve customer issues
- Utilize systems and technology to complete account management tasks
- Recognize sales opportunities and apply sales skills to upgrade
- Explain and position products and processes to customers
- Ensure first call resolution through problem-solving and effective call handling

What is Required (Qualifications):
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Ability to evaluate, troubleshoot, and follow up on customer issues

How to Stand Out (Preferred Qualifications):
- Experience in a customer service role or call center environment
- Strong team orientation and customer focus
- Aptitude for conflict resolution, problem solving, and negotiation
- Ability to thrive in a fast-paced environment with change and ambiguity

#CustomerService #BPO #CareerGrowth #Incentives #HealthBenefits

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