Remote Call Center Manager - Lead & Optimize Performance

Maximus; Salem (OR); Remote; USD 75,000 - 90,000; Full time

Job summary

Maximus is seeking a Call Center Manager to support our OPM - FEHB program. You will oversee the daily operations of a call center, drive performance metrics, and ensure compliance with policies and procedures.

This fully remote role requires US citizenship, a Bachelor’s degree in a relevant field, 5+ years of professional experience (benefits-verification workflows preferred), and the ability to pass a federal background check. Salary ranges from $75,000 to $90,000 annually.

Qualifications

• Bachelor's degree or equivalent combination of education and experience required.
• Experience managing benefits-verification workflows and/or teams preferred.
• Experience with workforce management and telephony tools; remote team leadership is a plus.

Responsibilities

• Oversee daily operations of a call center to meet performance metrics.
• Maintain knowledge of call center performance requirements and company policies; update staff accordingly.
• Assess training needs and ensure staff stay current on programs and processes.
• Address quality issues with supervisor teams and monitor call reviews.
• Monitor performance goals and produce daily/weekly reports; provide leadership updates.

Skills

Benefits verification

Workforce management

Telephony tools

Remote teams

Education

Bachelor's degree or equivalent experience

Job description

Maximus is seeking a Call Center Manager to support our OPM - FEHB program. You will oversee the daily operations of a call center, drive performance metrics, and ensure compliance with policies and procedures.

This fully remote role requires US citizenship, a Bachelor’s degree in a relevant field, 5+ years of professional experience (benefits-verification workflows preferred), and the ability to pass a federal background check. Salary ranges from $75,000 to $90,000 annually.