Remote Call Center Lead — Coach & Elevate CX

School Result; Denver (CO); Remote; USD 24,796 - 27,552; Full time

Benefits offered by this job

Competitive hourly pay

Remote-first work

Growth opportunities

Job summary

A lifestyle brand in Denver is seeking a Call Center Lead to oversee customer interactions and remote agents. The ideal candidate has experience in customer service and a strong leadership background. Responsibilities include managing call operations, supporting team morale, and ensuring service levels. The role offers competitive hourly pay and opportunities for growth within a collaborative team environment. Applicants must reside in Colorado and have reliable internet access.

Qualifications

• 1+ year of customer service or call center experience.
• Prior leadership or mentoring experience preferred.
• Familiarity with CRM systems and call center software.

Responsibilities

• Handle calls, chats, emails, and social inquiries.
• Supervise schedules and coordinate real-time adjustments.
• Provide coaching and assist with onboarding new agents.

Skills

Customer service experience

Problem-solving skills

Conflict resolution skills

Excellent communication skills

Remote workspace setup

Tools

CRM systems

Call center software

Job description

A lifestyle brand in Denver is seeking a Call Center Lead to oversee customer interactions and remote agents. The ideal candidate has experience in customer service and a strong leadership background. Responsibilities include managing call operations, supporting team morale, and ensuring service levels. The role offers competitive hourly pay and opportunities for growth within a collaborative team environment. Applicants must reside in Colorado and have reliable internet access.