Remote Call Center Customer Service Representative

Talentify.io; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

Talentify.io is seeking a Remote Call Center Customer Service Representative to join their supportive team. The role includes assisting customers professionally, ensuring satisfaction, and resolving issues from specified states. Candidates must have the right equipment and experience for this position, alongside a commitment to providing excellent service.

Benefits

Comprehensive paid training

Benefits package including 401(k), paid vacation, holidays, dental, and vision

Qualifications

• Must reside in specific states: Florida, Indiana, North Carolina, Ohio, or South Carolina.
• Own compatible equipment: Wired Ethernet, 100 Mbps Internet, Desktop/Laptop (no Macs/Chromebooks).

Responsibilities

• Assist callers with professionalism and empathy.
• Resolve customer issues and guide callers to solutions.
• Ensure high customer satisfaction with every interaction.

Skills

Problem-solving

Communication

Job description

Remote Call Center Customer Service Representative

Pay Competitive

Location Charlotte/North Carolina

Employment type Full-Time

Job Description

Req#: 40 Employer Industry: Customer Service

Why consider this job opportunity:
- Competitive hourly pay
- Comprehensive paid training to ensure success
- Collaborative, team-first culture promoting a supportive work environment
- Benefits package including 401(k), paid vacation, holidays, dental, and vision
- Opportunity to work remotely from specified states, providing flexibility

What to Expect (Job Responsibilities):
- Assist callers with professionalism, empathy, and efficiency as the voice of the employer
- Resolve customer issues and guide callers to the right solutions
- Build relationships with customers through effective communication
- Ensure a high level of customer satisfaction with every interaction
- Contribute to the team by supporting a positive and collaborative work environment

What is Required (Qualifications):
- Must reside in one of the following states: Florida, Indiana, North Carolina, Ohio, or South Carolina
- Own compatible equipment, including:
- Wired Ethernet connection (no WiFi, Hotspot, or 5G)
- Internet speed of 100 mbps from the provider
- Desktop or laptop (no Macs or Chromebooks)
- Two monitors preferred
- Windows 10/11 Pro (not Home or S Mode)

How to Stand Out (Preferred Qualifications):
- Previous experience in a customer service role
- Strong problem-solving skills and ability to handle challenging situations
- Excellent communication skills, both verbal and written
- Familiarity with call center operations and customer relationship management
- Ability to work independently and as part of a team

#CustomerService #RemoteWork #CareerOpportunity #TeamCulture #TrainingProvided

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

About the company

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Notice

Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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