Remote Call Center Associate — Customer Service

Ascensus

Tampa (FL)

On-site

USD 22,000 - 31,000

Full time

5 days ago

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Benefits offered by this job

Remote work

Job summary

Ascensus is seeking a Call Center Representative for a 100% remote temporary position with potential conversion to full-time based on performance. The role handles service for account-based employee benefit plans via phone, email, and chat, with training sessions in EST core hours.

Initial training runs 4-6 weeks from 10:00 am to 6:30 pm EST, followed by shifts from 8:00 am to 4:30 pm up to 12:00 am EST. Strong communication and Excel skills are required for accurate processing and HIPAA

Qualifications

High school diploma or GED, and further applicable education or equivalent experience.
1+ years of call center or customer service experience preferred
Ability and proficiency with Microsoft Office and Excel applications, and claims processing or benefit card systems.
Qualified candidates must complete a video interview assessment after applying as the next step, to be completed within 7 days of receiving the link.
Ability to handle stressful situations regarding urgent customer needs. Advanced proficiency with Excel and database applications, including formatting and formulas.

Responsibilities

Handle requests from participants, financial advisors, and plan administrators via phone, email or chat.
Provide high quality service and support for accounts like FSA, 529, Qualified Plan Retirement and State Programs.
Process financial and non-financial transactions timely and accurately.
Maintain confidentiality and HIPAA compliance.
Assist with training and adapt to role changes as needed.