Remote Call Center Agent

Strata Information Technology; Toledo (OH); Remote; USD 10,000 - 60,000; Full time

Job summary

An innovative company is looking for a dedicated Remote Call Center Agent to provide exceptional customer service and technical support. In this role, you will be the first point of contact for customers, addressing inquiries and resolving issues while maintaining detailed records. You'll have the flexibility to work from home, with continuous training opportunities to enhance your skills. Join a supportive team that values your contributions and offers a positive work environment, making a significant impact on customer satisfaction and experience.

Qualifications

• 1+ year experience in customer service or technical support.
• Proficient in using computer systems and navigating multiple applications.

Responsibilities

• Handle incoming calls and emails from customers efficiently.
• Log customer interactions and maintain records in CRM system.

Skills

Customer Service

Technical Support

Communication Skills

CRM Systems

Education

High School Diploma

Associate Degree

Bachelor's Degree

Tools

Call Center Software

CRM Systems

Job description

$30 per hour

We are seeking a highly motivated and customer-focused Remote Call Center Agent to join our growing team at Strata Information Technology. As a Remote Call Center Agent, you will be the first point of contact for our customers and will play a crucial role in providing exceptional customer service and technical support.

Key Responsibilities:

\- Handle incoming calls and emails from customers, providing efficient and professional service by addressing their inquiries, concerns, and technical issues

\- Accurately log customer interactions and maintain detailed records in our CRM system

\- Identify and escalate complex issues and provide follow-up communication to ensure timely resolution

\- Proactively identify opportunities to improve customer experience and provide feedback to the team

\- Continuously stay updated on Strata Information Technology's products and services to effectively assist customers

\- Adhere to all company policies and procedures, including data privacy and security guidelines

Requirements:

\- High school diploma or equivalent; associate or bachelor's degree is a plus

\- Minimum of 1 year experience in a customer service or technical support role

\- Excellent communication skills (verbal and written) with a strong ability to empathize and build rapport

\- Proficient in using computer systems and able to navigate multiple applications simultaneously

\- Familiarity with CRM systems and call center software is a plus

\- Ability to work a flexible schedule, including weekends and evenings

Why Work with Us?

At Strata Information Technology, we value our employees and strive to create a positive and inclusive work environment. As a Remote Call Center Agent, you will have the opportunity to work from the comfort of your own home with a supportive team and management. We also provide our employees with continuous training and development opportunities to enhance their skills and advance their career.