Remote Business Process Designer, EH&B: Optimize Workflows

Marsh McLennan Agency; City of White Plains (NY); On-site; USD 60,000 - 111,000; Full time

Benefits offered by this job

Generous time off

Remote work with travel

Tuition reimbursement

Charitable contribution match

Stock purchase opportunities

Job summary

Marsh McLennan Agency seeks a Business Process Specialist, EH&B, to design and standardize workflows across MMA, balancing efficiency, quality and consistency with our technology toolkit. You will document procedures and help develop client deliverables.

In partnership with the Business Process Leader, you will train regional teams, participate in workgroups, and ensure AMS onboarding aligns with data standards while supporting knowledge sharing and continuous improvement.

Qualifications

• Understanding of the insurance brokerage business.
• Experience documenting and redesigning business processes.
• Ability to configure and use AMS/CRM tools and reporting outputs.
• Willingness to train and enable regional teams.

Responsibilities

• Design standardized workflows across MMA that balance efficiency, quality and consistency.
• Configure AMS, document processes, design reporting outputs and client deliverables.
• Develop and deliver training to national or regional teams and support onboarding.

Skills

Insurance brokerage

Process design

Critical thinking

Analytical skills

Problem solving

Cross-functional collaboration

Organizational skills

Adaptability

Tools

Applied Epic

Salesforce

Appinium

AMS

CRM

Job description

Marsh McLennan Agency seeks a Business Process Specialist, EH&B, to design and standardize workflows across MMA, balancing efficiency, quality and consistency with our technology toolkit. You will document procedures and help develop client deliverables.

In partnership with the Business Process Leader, you will train regional teams, participate in workgroups, and ensure AMS onboarding aligns with data standards while supporting knowledge sharing and continuous improvement.