Remote Business Analyst: ServiceNow & Transformation

Black Financial Consult

United States

Remote

USD 90,000 - 120,000

Full time

7 days ago

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Job summary

Black Financial Consult is seeking a remote Business Analyst to bridge business stakeholders and technical teams, translating needs into clear, structured requirements for ServiceNow implementations and digital transformation initiatives.

Responsibilities include gathering requirements, writing user stories, supporting UAT, and collaborating with IT and architects to optimize processes across enterprise systems. Experience with ServiceNow and Salesforce in an Agile environment is required.

Qualifications

Bachelor’s degree in Business, Computer Science, Information Systems, or related field.

Responsibilities

Gather, analyze, and document business and functional requirements.
Translate business needs into user stories, process flows, and acceptance criteria.
Work closely with ServiceNow development teams to define solutions.
Analyze current business processes and identify improvement opportunities.
Facilitate workshops and requirement-gathering sessions with stakeholders.
Support solution design discussions with technical teams and architects.
Assist in UAT planning, coordination, and execution.
Validate delivered solutions against business requirements.
Maintain clear documentation across the project lifecycle.
Support data and workflow analysis across enterprise systems.