Remote Brokerage Associate - Client Trading Specialist

Empower Retirement, LLC; Overland Park (KS); Hybrid; USD 50,000 - 69,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

Tuition reimbursement

Paid time off

Volunteer time

Parental leave

Disability coverage

BRGs

Job summary

Empower Retirement, LLC is seeking a Premier Brokerage Associate to provide exceptional service to our retail clients, handling inbound calls and assisting with trading of Equity, ETF, Mutual Fund, Options and Fixed Income securities.

You will manage account openings, asset movement, and maintenance needs in a high‑volume call center, while ensuring regulatory requirements are met and following up proactively to drive client satisfaction.

Qualifications

• Active FINRA Series 7 and Series 63 required.
• FINRA fingerprinting required.
• 2+ years of customer service experience, preferably in financial services or a high‑volume inbound call center environment.
• Knowledge of equities trading, fixed income, and options.

Responsibilities

• Provide exceptional service and support to Empower’s retail customers while effectively explaining concepts in an easy‑to‑understand manner.
• Assist clients with trading of Equity, ETF, Mutual Fund, Options and Fixed Income securities in an inbound call center setting.
• Manage a wide array of service requests including account opening, asset movement, facilitating trades, and maintenance needs on Empower’s retail products.
• Deliver an efficient and responsive client experience by taking ownership, delivering accurate information and initiate proactive follow up.
• Demonstrate knowledge of Brokerage transaction and regulatory requirements including Corporate Actions, Exchange Rules, Suitability, and Tax Implications.
• Uncover leads and opportunities to hand off to the Retirement Advisor Team and drive new business opportunities.

Skills

FINRA Series 7

FINRA Series 63

Customer service

Equities trading

Fixed income

Options

Job description

Empower Retirement, LLC is seeking a Premier Brokerage Associate to provide exceptional service to our retail clients, handling inbound calls and assisting with trading of Equity, ETF, Mutual Fund, Options and Fixed Income securities.

You will manage account openings, asset movement, and maintenance needs in a high‑volume call center, while ensuring regulatory requirements are met and following up proactively to drive client satisfaction.