Remote Bodily Injury Claims Specialist

Auto-Owners Insurance; Duluth (GA); Remote; USD 60,000 - 80,000; Full time

Benefits offered by this job

Work-from-home program

Excellent benefits package

Job summary

Auto-Owners Insurance is seeking a Bodily Injury Claims Representative to join our claims department. After initial training in-person, you could have the flexibility of work-from-home time as defined by the leadership team.

Responsibilities include assembling facts, evaluating coverage and liability, negotiating settlements, and delivering a high level of customer service to agents and insureds. A background in insurance claims and strong analytical skills are essential.

Qualifications

• A minimum of three years of insurance claims related experience.
• Ability to organize and conduct an investigation involving complex issues and assimilate information to reach a timely decision.
• Ability to understand, interpret and communicate policy language.
• Dissemination of appropriate claim handling techniques so others understand issues.

Responsibilities

• Assemble facts, determine coverage, evaluate loss, analyze liability, and adjust the loss.
• Study policies, endorsements, and forms to understand coverage.
• Follow claims procedures and participate in negotiations and settlements.
• Deliver a high level of customer service to agents, insureds, and others.
• Devise alternative approaches to provide appropriate service, dependent upon the circumstances.
• Meet with people involved with claims, sometimes outside of our office environment.
• Handle investigations by telephone, email, mail, and on-site investigations.
• Maintain appropriate adjuster’s license(s), if required by statute in the jurisdiction employed, within the time frame prescribed by the Company or statute.
• Handle complex and unusual exposure claims effectively through on-site investigations and through participation in mediations, settlement conferences, and trials.
• Handle confidential information according to Company standards and in accordance with any applicable law, regulation, or rule.
• Assist in the evaluation and selection of outside counsel.
• Maintain punctual attendance according to an assigned work schedule at a Company approved work location.

Skills

Insurance claims experience

Investigation

Policy language communication

Claim handling techniques

Job description

Auto-Owners Insurance is seeking a Bodily Injury Claims Representative to join our claims department. After initial training in-person, you could have the flexibility of work-from-home time as defined by the leadership team.

Responsibilities include assembling facts, evaluating coverage and liability, negotiating settlements, and delivering a high level of customer service to agents and insureds. A background in insurance claims and strong analytical skills are essential.