Remote Billing Coordinator: Pediatric Mental Health

InStride Health, Inc.; United States; Remote; USD 52,000 - 58,000; Full time

Benefits offered by this job

401k with match

Flexible PTO

Paid holidays

Paid service days

Sabbatical

Parental leave

Health benefits starting day one

Fully virtual

Job summary

InStride Health, Inc. is seeking a Billing Coordinator to support front-end and back-end billing across its fully virtual care model.

The role ensures accurate documentation, timely charge entry, and insurance claims submission, tracking, and resolution to maintain a healthy revenue cycle. You will collaborate with care teams, families, and cross-functional partners, handling denial resolution, patient billing, accounts receivable monitoring, and reporting to optimize clean claim rates while

Qualifications

• 1-3 years of healthcare billing experience; behavioral health or telehealth experience strongly preferred.
• Bachelor’s degree in business, healthcare administration, or a related field preferred.
• Working knowledge of insurance payor policies, billing guidelines, and claims submission requirements.
• Familiarity with CPT and ICD-10 codes and how they impact billing and reimbursement.
• Experience with billing platforms; Mahler, Apero, or similar RCM software preferred.
• Proficiency in Google Workspace or Microsoft Office, particularly spreadsheets.
• Exceptional attention to detail, organization, and ability to manage multiple priorities in a fast-paced environment.
• Clear written and verbal communication skills, with the ability to translate complex insurance concepts into clear language for families.
• Ability to work independently on assigned tasks while seeking guidance when needed.

Responsibilities

• Review clinical documentation to support accurate and timely charge entry in the billing system per payor requirements.
• Monitor for missing or delayed charges and support timely submission within filing limits.
• Submit insurance claims and monitor status to ensure compliance with payor guidelines.
• Identify and correct claim errors, rejections, and denials to support a clean billing cycle.
• Support denial resolution activities including investigation, correction, resubmission, and follow-up.
• Identify denial trends and share observations to improve clean claim rates and reimbursement outcomes.
• Explain insurance processing, copays, deductibles, and balances to families with empathy.
• Assist with self-pay billing, patient statements, and payment plans.
• Support accounts receivable monitoring through reporting, reconciliation, and audits.
• Use billing reports to manage daily workflows and prioritize follow-ups.
• Collaborate with Patient Experience, Authorization & Eligibility, and clinical teams to resolve coverage questions and provide billing education.
• Maintain accurate patient accounting records in line with HIPAA and privacy policies.
• Support audits and projects related to billing accuracy and process improvement.

Skills

Healthcare billing

Attention to detail

Communication

Multi-tasking

HIPAA compliance

Education

Bachelor’s degree in business/healthcare administration

Tools

Mahler

Apero

Job description

InStride Health, Inc. is seeking a Billing Coordinator to support front-end and back-end billing across its fully virtual care model.

The role ensures accurate documentation, timely charge entry, and insurance claims submission, tracking, and resolution to maintain a healthy revenue cycle. You will collaborate with care teams, families, and cross-functional partners, handling denial resolution, patient billing, accounts receivable monitoring, and reporting to optimize clean claim rates while