Remote Bilingual Support Specialist (Ilocano/English)

AidKit; Hawaii; Hybrid; USD 40,832,000 - 48,216,000; Part time

Job summary

AidKit is seeking a Review & Support Specialist to remotely support the Kama‘āina ALICE program in Maui County, Hawaii, with occasional in-person outreach.

This hybrid, fixed-term, part-time W-2 role offers $30/hour for up to 19 hours per week, from Sep 28, 2026 to Dec 31, 2026, with potential extension.

Candidates must be bilingual in English and Ilocano, self-motivated, detail-oriented, and able to work in a high-volume environment.

Qualifications

• Live in Maui County with knowledge of local culture and ALICE population.
• Self-motivated and capable of autonomous task management in high-volume settings.
• Strong interpersonal and verbal communication; able to represent AidKit in person.
• Analytical thinker; assess document validity and detect potential fraud.
• Attention to detail and adherence to protocol.
• Tech-savvy; quick learner of AidKit's systems (training provided).
• Bilingual in English and Ilocano for effective communication.
• Excellent oral and written communication skills.

Responsibilities

• Respond to applicant support tickets via phone, email, and text using AidKit's tools.
• Review applications for correctness; flag missing docs or potential fraud.
• Attend program training sessions and RSS team meetings.
• Collaborate with RSS teams and managers to reduce fraud and improve support.
• Troubleshoot issues during application and payment processes.
• Handle additional applicant support tasks as program demands.

Skills

Bilingual English/Ilocano

Interpersonal communication

Analytical thinking

Attention to detail

Tech-savvy

Written and verbal communication

Public outreach representation

Fast learner of systems

Job description

AidKit is seeking a Review & Support Specialist to remotely support the Kama‘āina ALICE program in Maui County, Hawaii, with occasional in-person outreach.

This hybrid, fixed-term, part-time W-2 role offers $30/hour for up to 19 hours per week, from Sep 28, 2026 to Dec 31, 2026, with potential extension.

Candidates must be bilingual in English and Ilocano, self-motivated, detail-oriented, and able to work in a high-volume environment.