Alice Care Coodinator

Careers; Kahului (HI); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Imua Family Services is implementing the Kamaaina Credit for ALICE Households Pilot in Maui County. The Care team will deliver monthly, strengths-based care coordination, connecting participants to community resources and documenting outcomes in Relief Compass.

The role combines remote engagement with occasional in-person trainings and events. Candidates should have strong communication, cultural humility, and the ability to manage 80–100 participants, with trauma-informed care at the forefront.

Qualifications

• Strong communication and active listening required.
• Caseload management of 80–100 participants.
• Familiarity with Relief Compass and virtual tools.
• Attention to confidentiality and trauma-informed care.
• Ability to work independently in a remote setting.
• Experience in care coordination or social services preferred but not required.

Responsibilities

• Conduct one structured participant touchpoint per month (1 hour).
• Assist participants with monthly assessments and confirm completion.
• Discuss needs, goals, progress, and barriers; aid goal setting.
• Provide resource referrals and light follow-up on referrals.
• Document contacts, assessments, and outcomes in Relief Compass.

Skills

Communication

Time management

Trauma-informed

Cultural humility

Remote work

Care coordination

Education

Related field degree or equivalent

Tools

Relief Compass

Video conferencing

Job description

Kamaaina Credit for ALICE Households Pilot Program

The Kamaaina Credit Pilot pairs monthly unrestricted cash assistance with light touch participant centered Care Coordination to strengthen financial resilience for working households in Maui County Care Coordination provides regular monthly engagement resource navigation and individualized supportdelivered with cultural humility trauma informed practice and minimal participant burdento help families stabilize and advance toward long term economic security

Location

Hybrid but primarily remote phonesecure virtual platforms Some in person meetings will be trainings with team Sept one client mtg to validate residency sign up or town hall events throughout October and other occasional needs Optional office space to occasionally work in will also be made available

Primary Purpose

The Care team will provide strengths based relationship focused monthly care coordination for beneficiaries in the Kamaaina Credit for ALICE Pilot connecting participants to community resources documenting contacts and outcomes in Relief Compass and escalating concerns as needed Caseload will be 80 100 active participants needing 1 one hour engagement per month

Key Responsibilities

• Conduct one structured participant touchpoint per month 1 hour for each assigned beneficiary
• Assist participants with completing monthly assessments if needed and confirm completion
• Discuss participant needs goals progress and barriers; support identification of realistic goals
• Research identify and provide appropriate resource referrals; light follow up on referrals when needed
• Record accurate objective participant centered documentation in Relief Compass monthly contacts assessments case notes referrals goals progress demographic and outcome data within required timelines
• Maintain participant confidentiality and practice trauma informed culturally responsive engagement
• Participate in weekly team meetings trainings and occasional pilot related events
• Escalate urgent participant concerns to the Care Coordination Lead or Maui United Way Program Director
• Support continuous quality improvement by reporting implementation challenges and training needs
• Complete all required training prior to independent participant work and participate in ongoing professional development
• Participate in routine file reviews staff coaching and continuous professional development
• Cooperate with Maui United Way monitoring evaluation and reporting activities

Required Qualifications & Skills

• Demonstrated strong communication active listening and interpersonal skills; warm and approachable demeanor
• Organized dependable able to manage time and an 80100 person caseload Thats about 20 25 successful calls a week
• Comfort using technology and learning new platforms Relief Compass virtual meeting tools
• Attention to detail strong time management professionalism and respect for confidentiality
• Cultural humility ability to work respectfully with diverse communities and trauma informed approach
• Ability to work independently in a remote environment and collaboratively as part of a team
• Relevant experience welcomed care coordination case management social work community outreach customer service education household management family care coordinator healthcare support etc but not required

Training Provided

Scheduled for SeptemberProgram orientationRelief Compass platform trainingTrauma informed care active listening participant interviewing standardsCultural competency cultural humilityConfidentiality and data privacyCommunity resource navigation and documentation standardsAny additional Maui United Way identified training

Compensation & Terms

Position is funded through the pilot contract term anticipated through June 30 2028 Compensation benefits and exact FTE will be set by the Partner Agency consistent with grantcontract terms The above information on this description has been designated to indicate the general nature and level of work performed by an employee in this classification It is not to be interpreted as a comprehensive inventory or all duties responsibilities and qualifications of employees assigned to this job Management has the right to add to revise or delete information in this description Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions of this position

EEO STATEMENT

As an EEO employer Imua Family Services will not discriminate in our employment practices based on an applicants race ethnicity color religion sex sexual orientation gender identity national origin age disability serious medical condition or status as a protected veteran or spousal affiliation Imua Family Services hires only US citizens and individuals lawfully authorized to work in the US