Remote Bilingual Retention Specialist (EN/ES)

Smart Start, Inc.; McAllen (TX); Remote; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health plan

401(k) with company match

Uncapped performance incentives

Remote work

Birthday & Anniversary bonus

Job summary

Smart Start, Inc. is seeking a remote Retention Program Advisor to engage with potential customers regarding appointment scheduling and account inquiries. You will use retention rebuttals to overcome hesitations and secure attendance at installations.

The role thrives in a high-volume call environment, requires bilingual English/Spanish communication, strong multitasking, and proficiency with CRM systems. Benefits include health coverage, a 401(k) match, and uncapped performance incentives.

Qualifications

• Bilingual English/Spanish required and eligible for additional compensation.
• High school diploma or equivalent.
• Minimum 6 months in customer service, call center, or retention roles.

Responsibilities

• Manage inbound and outbound calls for appointment rescheduling and inquiries.
• Provide clear policy information and navigate installation processes.
• Handle objections and offer retention solutions to protect revenue.
• Document interactions in CRM and scheduling systems with accuracy.
• Collaborate with internal teams to ensure seamless service delivery.

Skills

Bilingual English/Spanish

CRM navigation

Excellent communication

Multitasking

Education

High school diploma

Tools

CRM platforms

Microsoft Office

Job description

Smart Start, Inc. is seeking a remote Retention Program Advisor to engage with potential customers regarding appointment scheduling and account inquiries. You will use retention rebuttals to overcome hesitations and secure attendance at installations.

The role thrives in a high-volume call environment, requires bilingual English/Spanish communication, strong multitasking, and proficiency with CRM systems. Benefits include health coverage, a 401(k) match, and uncapped performance incentives.