Remote Bilingual Diagnostic Scheduler

HCA Healthcare, Inc.; Miami (FL); Remote; USD 42,000 - 55,000; Full time

Job summary

Parallon, a part of HCA Healthcare, is seeking a Bilingual Diagnostic Procedure Scheduler. This remote role requires you to reside within 60 miles of an HCA Hospital and to schedule patient testing, obtain pre-certifications, and enter data in the scheduling system.

You will handle calls, coordinate with physician offices, ensure accurate insurance information, and maintain scheduling readiness to support seamless patient care.

Qualifications

• Minimum of one year of related experience.
• wired high-speed internet (25 Mbps download, 15 Mbps upload) for work-from-home.
• This position will require you to live within a 60 mile radius of an HCA Hospital.

Responsibilities

• Answer incoming calls in a timely and professional manner.
• Schedules all patients for ancillary, surgical and medical testing through the applicable scheduling module (i.e. Meditech).
• Select accurate insurance carrier plans and informs the patient or physician office staff of any carrier that is out of network.
• Inform the physician office staff or patient of any testing requirements according to the instructions and queries in the scheduling module.
• Ensure that any edits are performed in the scheduling module.
• Ensure physician orders are indexed appropriately.
• Maintain knowledge of the scheduling reports for the next day to ensure department readiness in the event of any unscheduled Meditech down-time.
• Work closely with the physician office staff to ensure that pre-cert/authorization numbers are entered in the scheduling or registration system.
• Select the correct patient medical record number consistently.
• Maintain open communication with the registration staff regarding those unscheduled patients presenting for services to ensure appropriate testing is performed and times are available.
• Utilize appropriate method/tool to communicate with Patient Access and other facility departments as necessary.
• Edit medical accounts to appropriate status per facility or SSC standards and guidelines – Receive, maintain, and index physician orders per facility and SSC standards and guidelines

Skills

Bilingual

Customer service

Tools

Meditech

Job description

Parallon, a part of HCA Healthcare, is seeking a Bilingual Diagnostic Procedure Scheduler. This remote role requires you to reside within 60 miles of an HCA Hospital and to schedule patient testing, obtain pre-certifications, and enter data in the scheduling system.

You will handle calls, coordinate with physician offices, ensure accurate insurance information, and maintain scheduling readiness to support seamless patient care.